Samsung Customer Care Numbers India
Samsung Customer Care Numbers India : 1800 110011 (Toll Free from MTNL/BSNL) & 30308282(Prefix Local STD Code)
Timing For Calls Monday – Sunday : 9.00 AM – 8.00 PM
Hod2.com
For OMS / HDD / Note PC / Still Camera / MP3 Player there is only carry in service.
Service Centre Address can be taken from Helpline.
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I HAVE PURCHASED 1.5T SAMSUNG AC(BIO SLEEP) FROM M/s NOBLE, RESIDENCY ROAD, NAGPUR. SINCE THAN 17 DAYS HAVE BEEN PASSED & THE AC IS NOT WORKING PROPERLY (WATER GETTING LEAKED INSIDE THE ROOM). NO RESPONSE FROM M/S NOBLE. MATTER HAS BEEN BROUGHT TO THE NOTICE OF SAMSUNG CUSTOMER SERVICE ALSO BUT STILL NOTHING HAS BEEN DONE. THIS IS THE STATE OF AFFAIRS
I purchase a samsung washing top loading from kbm at laxmi nagar vikas marg delhi . I was happy with shopkeeper but it is my worse experience with samsung and i feel that i have made a big mistake to buy a samsung product . i bought washing machine on 11 april 2010 and i spoke to cutomercare people at toll free no. inspite of sending somebody for demo they gave me different number and told me call at that number , i tried those number also and it has been more than 1 week now today is !9 april and nobody is there for demonstration . i got bp no. 8409198438 on 17 april 2010 and still waiting fi somebody could help me out from this huge mistake done by me. This would be my last product from samsung . its avery bad experience really . one can undersatand if i am doing so much exercise how much bother one can be .
DEAR SIR
AS YOU CAN CHEACK WE ARE VERY GOOD CUSTMER OF SAMSUNG PRODUCT,
WE PURCHASED YOUR 1.5T A.C AND FEELING SO BADLY, WITH YOUR SERVICES, WE HAD COMPLAINT SO MANY TIMES BY OUR LADLINE NO 0734-2553669,BUT THERE IS NO ANY RESPONSE REVERT BY YOU COMPANY, BY THIS WE ARE FEELING SO GUILTY THAT WE ARE CHOSING WRONG, ONLY IN ONE YEAR OR ABOUT TO ONE AND HALF YEAR SAMSUNG A.C IS GIVING SO MANY PROBLEM,
THROUGH THIS WE ARE NOT GETTING ANY MIND TO PURCHASE ANY OTHER SAMSUNG ITEMS, AS ABOVE DISCRIBE WE ARE USING SO MANY ITEMS OF DAILY USES OF YOUR COMPANY, BUT BY PURCAHSEING THIS A.C WE ARE NOT SATISFY WITH YOUR SERVICES
IF YOUR COMPANY CANNOT GIVE ANY RESPONSE FOR THIS, WE HAVE TO GO FOR ANY OTHER ONE…
REGARDS,
RAHUL JAIN
09425332488
We have purchased Samsung washing machine 6 yrs back. recently we got a problem in it’s working and I called the customer care.they came and said that PCB should be replaced and they will inform me about that the next day. But I didn’t receive any call from the service centre since 8 days.This is the way of the Samsung service centres.I felt so disappointed that I was thinking not to purchase any samsung product in future.The company should look into this matter
immedietly.
Hi,
I am going to share my worst experiance with samsung i bought samsung I200 mobile phone from Hotspot Laxmi nagar on 14 Jan 2010.Tha’s a windows phone ,after 2 months i faced problem like windows of my mobile got corrupted.I went to service centre they told me to get back ur handset within 2 days.Now it’s 10days have been passed i m still waiting for my handset. If i contact to service centre thy told me u will get message from compaany once ur problm get resolve.
So tell me the way how could i get the right information about my handset?
Hi,
we are very good customer for SAMSUNG, we baught samsung 1 tone ac – window – as per your assuarance you have to give 5 year waranty to condencer, it has completed 4 years, now condencer is not working, service engineer cam and confirmed that condencer is not working and they told us it will be replaced in another 4 to 5 days — calender goes on but there is no responce, could you please tell me how to contact and whom to contact ?
sadik.s
9841304302.
This is to put in my worst experinece with SAMSUNG Mobile phone. After using for four months, suddenly there was a problem with the voice transmitter (The recepient couldn’t able to hear my voice). I have given the device to the SAMSUNG authorized service center for repair. One week last…, daily calling the technicians about the status.
But, I got the answer that it is working fine…
But when I took back the device and tested, THE SAME PROBLEM IS SEEN….
What else a normal person can do, except complaining again to the service center. So, I did the same thing and gave the phone again to the service center…..
This applies not only to me, but many of the SAMSUNG customers, my friends, and the people whom I met in the service center…
SO I REQUEST EVERYONE NOT TO BUY ANY OF THE SAMSUNG PRODUCTS.
PLEASE BE CAUTIOUS WHILE BUYING ANY OF THE SAMSUNG PRODUCTS, EVEN IF YOU ARE OFFERED WITH ANY ITEMS WITH THE PRODUCT YOU ARE BUYING.
1. AS YOU CAN CHEACK WE ARE VERY GOOD CUSTOMER OF SAMSUNG PRODUCT,
WE PURCHASED YOUR 2TON A.C AND ITS COMPRESSOR HAS BEEN FAILED AND FEELING SO BADLY, WITH YOUR SERVICES,WE MADE A CALL TO SO MANY BRANCHES AND THEY GAVES THE CUSTOMER CARE NUMBER WHICH WAS ALWAYS IN ENGAGE MODE , THIS IS NOT WELL ATLEST YOU SHOULD KEEP ONE DIRECT NUMBER FROM WHICH WE CAN CONTACT OUR QUERY EASILY .DUE TO THIS WE ARE FEELING SO GUILTY THAT WE ARE CHOSENWRONG, ONLY IN ONE YEAR SAMSUNG A.C IS GIVING SO MANY PROBLEM,
THROUGH THIS WE ARE NOT GETTING ANY MIND TO PURCHASE ANY OTHER SAMSUNG ITEMS, AS ABOVE DISCRIBE WE ARE USING SO MANY ITEMS OF DAILY USES OF YOUR COMPANY, BUT BY PURCAHSEING THIS A.C WE ARE NOT SATISFY WITH YOUR SERVICES
IF YOUR COMPANY CANNOT GIVE ANY RESPONSE FOR THIS, WE HAVE TO GO FOR ANY OTHER ONE…
HOPE THAT YOU WILL TAKE THE ACTION AGAINST THIS.
PLZ CONTACT ME IN THIS NO (079 25470322)
THANKS
NISHA
Worst ever customer service, will never buy a samsung product ever again! gave a complaint for a non working washing machine on the helpline, no one is bothered to call back or visit.
Guys, go for a Sony or a LG item. SAMSUNG worst!
You’ll not get a single rupee from me from nowonwards.
To hell with you samsung!
We purchased samsung TV last year and within 3 months of purchase it started not working properly Its been more than 1 yr now and inspite of several visits from samsung customer care they are not able to identify problem and charge money on every visit. The customer care is very unfriendly and rude .Guys never bye products from Samsung they are pathetic………..
shalini
Dear CEO of Samsung India
This is not the 1st time I am making the complain regarding the split A.C you have provided to us. From the date of purchase in May 2008 numerous complain has been made to your customer care, sometime they came after
48-60 hrs & sometime after 80-100 hrs but the same complain occur again and again.The CEO of the company
does nothing about it. This remind’s me of aold story : ” Their was once a king who used to sit ideal, listen music,etc all the works were looked after his senapati and whenever he asked how is the in the kingdom they told that everything is allright in the kingdom. The king after hearing this became very happy but he does not bother to look after the problem itself” this is the same case over here, the directors of the company are not bothered that how people are facing the problem of their product. So Guys don’t buy the product from Samsung ,they are pathetic
Jitendra
91 33 2243 -1750
We have purchased a Samsung 32′ LCD TV and requested for installation through telephone and got registration number but not got any service . Hope that you will take necessary actions.
Sadique Hussain A.M
Cell No : +919846048866
+919846332185
We had purchased my 22″ SAMSUNG LCD TV on October 2009 from Sivakasi, TamilNadu. Recently I got a problem on screen display. I registered complaint at Samsung consumer support.
They assured me that they get resolve the issue by the day itself. Even though two weeks gone out, still they are not responded to my calls. Meanwhile I call local customer executive for Trichy division two times. During those calls he assured me that will rectify it today or tomorrow. But as a result, they forgot everything after then. Hope Samsung customer care will treat this mail with high priority and provides their valuable support to their customer.
Unfortunately I missed out complaint no. So I furnished few details for your reference,
My Name: MuthuKumar
Address : 649, Periyar Nagar, Rajagobalapuram, Pudukkottai. TamilNadu 622 003.
Phone: 9551078848 , 044-260503
Product: SAMSUNG LCD TV 22Inch
Buying Place: Sivakasi
Problem: Blue solid line cross over in screen display
i have booked an AC through military canteen on 05 apr but still that has been not delivered. everytime a give a call to ponnmoney mkt agencies they tell that samsung is not delivering the item what should i do. pls kindly help me.
this shows that there is a poor customer srvices in samsung
Like others here, I am also a very dissatisfied customer of Samsung. I had brought Samsung Washing M/c last year. Though m/c is okay in functioning and suffered some minor problem. But when I called Customer care for repair it was a very bad experience. I had to call them so many times for more than 1 week until they sent their customer to my place.
And now its Samsung A/c which I have which is creating problems. I am not at all satisfied with the product. The cooling is so less and is no noisy. Again I am calling customer care everyday but nobody is visiting my place to rectify the problem. This was the biggest mistake of my life to buy samsung product.
WHOSOEVER WHO COMES ACROSS THIS MESSAGE, PLEASE NEVER BUY ANY PRODUT FROM SAMSUNG. ITS MY SINCERE REQUEST TO EVERYONE HERE.
I FEEL LIKE TELLING THE WHOLE WORLD NOT TO BUY SAMSUNG PRODUCT EVER IN YOUR LIFE. COULDN’T STOP MYSELF TO WRITE ONCE MORE…..FU** YOU SAMSUNG!!
SUMIT
9958881428
I purchased a FROST FREE fridge model RT 35Z BLB from Sona Sysstems &Home appliances Pvt. Ltd Ammerpet Hyderabad on 23rd April 2010. immedialtely after supply and installation I noticed frost formation inside the fridge. the engineer Shakeel who came to explain the working and other futures could not explain the reason for the dampnes inside and asked me to complain to the service centre. I registered a comlaint by calling their no 0120 30308282 on 28-04-2010 at 12:50 pm. they promised to send teir engineer the next day. the engineer did come as promised but neither could answer my quries nor correct the situation . he also raised his hands and said that he would send some other experienced hand. on casual enquiry as to the cause he said the problem could be in the cooling pipes. then two days pass before the sunday and no action taken so far . I have reminded them again today the 3rd May and looking forward for the action by them. The Product is being sold and advertised as FROST free and the very aspect is not checked by them before selling it to the customer. it is really unpardonable. hope they take action atleast now.
Please dont buy samsung products. They are faulty, the service is pathetic and all that this Korean company is doing is looting the Indian customers promising them cheaper and faultier products. Lets take a pledge to avoid this company making money at the expense of innocent Indians
i purchased Sam sung fully automated ashing machine , the worst ever company in the world.
agencies are not behaving properly.they are trying to replace all recycled parts (PCP). even that part is not working. they are not responding properly, they came for service after 4 days and without even analyzing what was the problem they charged around Rs.360 as service.the worst ever fraud service in the world. please never ever buy samsung products in your life time
I have Purchased Samsung Split A/C AS 18 UTA Max Gold 3S 1.50 Ton from Viveks Vadapalani Shop @ 26500 /-on 25/04/09. Serial No: A291PZES101806A and this AC was Installed by Viveks Service Technician on 29 /04/09 and I have paid Rs 2500/-.
From the date of purchase it is giving so many problems and so many time Viveks service technician came and attended these problems.
During winter session i seldom use it. Now when i switched on this summer time the compressor is not working and there is no cooling in my room
Please take necessary action and do the need full early as possible.
How can we believe Samsung products in our life time ?.
I had purchased SAMSUNG PL 100 digital camera. The clarity of the image is not good. Pl let me know if there are any adjustments for better clarity or if its a defect?
With deep regret we would like to inform you that we purchased a Samsung split AC from Shrinath Electronics in Ahmedabad, Gujarat on June 12th. 2009. From the very first day we were not given the clarity on the number of free services. On enquiring we came to know that we are entitled for 3 Free services in a year. We were waiting for the first service to be done in Oct. 09′ but nobody turned up from the company for the service of our AC. We called up the customer care and were told that we were to intimate the company for the services and service staff will not come on their own. In Nov. 09′ our first service was done. Here I would like to inform you that we stay on the 7th. floor and when the service enggr Mr. Sanjay Mehta came for the service he just cleaned the indoor unit but could not clean the outdoor unit as he could not open the window glass for access to the outdoor unit. He asked us to sign on the official papers he had brought with the feedback form. In between we called up our carpenter who took the window glass out for the access to outdoor unit. We called up the same gentleman Mr. Sanjay Mehta for the services and he came up and did his job, but once again he took the signature from us that the service is done. In the month of March 10′ we called up the customer care again for the 2nd. service and to our shock and surprise we came to know that our 2nd service is already done. When we called up the customer care the gentleman who received the call refused to take our complain. He misbehaved with us and put the entire blame on us.
We are deprived of the second service. I request the company to take the matter on priority and ensure that our AC is serviced in time.
I always thought that samsung is a good name with good quality but going through the compaints i regret for being its customer i have a fridge 3 yrs old there was a problem last month after approaching the authorised service station they said that the compressor is at fault and was asked to give the guarentt card then they took 20 days to repair after that i got my refridgerator back after 15 days again theres problem with fridge and when i again approached the service station they attainded after 8 days and nothing is done and also the compresor also is not new so this being the case were should i lodge complaint in belgaum karnataka
I always thought that samsung is a good name with good quality but going through the compaints. In samsung customer care we registred my window AC complaint 14 th may but till date no visit any teqnician and call back.
So i thought samsung service is very badly.
Any one hundred times thought when purchesing any samsung product.
I tell any one who thinking purches samsung product, they out of mind to purches samsung product.
Because samsung after purches service is very low classs.
If any samsung employee reading any complaints pl take care own product quality and serviceing
Sir i have purchsed Samsung Mobile S5322 QudaBand In the Month of Oct’09 and started getting problems since Feb’10 . I have given my Handset to one of the Samsung Service Centers at Noida in the month of March’10 . Till date i have not received it back. Everytime i ask them their reply is same that we dont have the Touch Screen Part available with us. I am suffering with this behaviour from almost 2-3 months. Kindly help if you can. I am also proceeding with the formalities of Consumer Court.
Sir i had purchased samsung s3310 mobile, but the battery accidentally fell in water, so iam searching for a new battery, can u provide me the details of where the new one is available. Also for your information the battery for that model is not available in the customer care centres also
I always thought that Samsung is a good name with good quality but going through the complaints.
I have Purchased Samsung Split A/C type(AS-12UA)1.Ton from Gaurav Electronics Shop No-1 ,Silverlink link , Stn Rd ,Nalasopra -West ,Mobile No-9860807032/9225102556 @ 18600/-on 23/08/09. and this AC was Installed by Gaurav Electronics Technician on 25/08/09 and I have paid Rs 1500.
In Samsung customer care I registered my window AC complaint 14th may 2010 ,Then after your company technician has visited & he told me cooling coil is fail Please s/w off the AC , It’s still not replaced.
I do not understand how cooling coil failed within warranty period?
Everyday I made a call to your call center,he has make a promise we will do job as soon as earlier
but nobody turned up from the company for the service of our AC.
We called up the again customer care and were told that we were to intimate
the company for the services and service staff will not come on their own
I request the company to take the matter on priority and ensure that our AC is serviced in time.
Please take necessary action and do the need full early as possible.
How can we believe Samsung products in our life time ?.
So i thought Samsung service is very badly. Any one hundred times thought when purchasing any Samsung product. I tell any one who thinking purchase Samsung product, they out of mind to purchase Samsung product. Because Samsung after purchase service is very low classes.
If any Samsung employee reading any complaints pl take care own product quality and servicing
From
Vinod Naik
9322412860
if u want a product for one year, after warrenty if you decide to throw out that then you can Buy Samsung.
The most worst customer support, i ve launched a service request for my A/C service, during this hot summer even after 2 weeks no one resonded.
Daily remainders to customer care by my SB Ref Number is offf no use, they will tell u r name, address, and routine answer that some one get back.
FUCK THIS SAMSUNG PRODUCTS…SUCH PRODUCTS MUST BE BANNED FROM INDIA….
I have perches a sumsung computer monitor.But tha screen rasulation was broken.I want know tha screen long lenth propatis.Help me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
compliant no.-8414190943.
window a.c 1.5 ton .there is some problem in part PCB…
i want to change that part.i have already compliant this but there is no response….
please solve this problem as soon as possible…..
Pathatic service by samsung, I have bought window AC and for the first free service I called up there call center. Now after 10 days and 5 calls to these people I am still waiting. My request number is 8415064011. In case you have number or mail id of there CEO, pls do share.
Reni
Sir,
We have washing machine WF B-1061. Mr.Subhani (9959990388), the local service incharge had checked and informed us that the PCB has to be replaced and committed 7 days for the part to be replaced. Even 10 days later there is no news from the service centre and on conversation with Subhani, he says that he does not know the status and asked us to speak to customer care. We had then spoken to Mr.Anil Mehta (9246619507) from the serivce station and he initially said that the part shall reach today and later said that it will take another 7 days for the part to arrive. We then spoke to Mr.Yoginder Singh(9849994004) who was kind enough to give us the number of the AREA INCHARGE Mr.Janardhan(9676831112). He cud help us in speaking to the General Manager of the sefvice station Mr.Bharat Kumar (9700422799). They have both assured that the work should complete at the earliest without any commitment though already 10 days have been passed. We request you to help us out in rectifying our issue immediately or provide a stand by washing machine till the rectification.
Regards,
Ashok Gupta
98481 93456
i have samsung corby gt-s3653 but i am not able to connect internet on lapy.i have samsung pc studio but it doesnot support window7 plz tll me the samsung pc studio with support window7.if any one help me plz email me or tell me my no.is 9598524847.plzzzzzzzzzzzzz
We have samsung printer ML-2245 at our office in MIDC, Badlapur (E) -421503.
We have registered a compaint for this printer on 24th April 2010 and 1st June 2010 in your customer care. The compaint numbers are 8402862243 and 8414716537 respectively. Till today we have not get any response from your side. The most worst customer support.
You should improve your systems and your working environment.
We purchased a 2 ton AC from T.Nagar Chennai last October (2009). When the summer started the AC stopped working. We made a complaint ( 8412143564) in the first week of May 2010. Its almost first week of June 2010 now, still the call is unattended. We are making calls everyday to the customer care. They give new numbers to contact everyday and all the numbers are unpicked or they say does not exist. We were not able to enjoy the AC in the peak summer time. huh.. The suffering are too much. The worst sufferer was my 1 year old kid. We dont know how to proceed or whom to contact for making a complaint also. Is this the Samsung service everytime for all products? Is this how u see Warranty products.. Too bad…
LCD monitor complaint.
Location : Kasaragod.
Vidya nagar post
Nainmarmmola.
Mob : 09947293044
Pls help us .. today itself..
OUR BP NO IS 8414936417.WE HAVE MADE COMPLAINT ON 13-05-2010.YOUR ENGINEER HAS VISITED OUR HOME ON 1505.2010 AND HE TOLD US THAT AS OUR A C COMPRESSOR HAS DAMAGED HE WILL REPLACE COMPRESSOR WITHIN FOUR DAYS.TILL DATE THERE IS NO RESPONSE FROM YOU. EVERY TIME WE CALL TO YOUR CUSTOMER CARE CENTER , THEY ARE SIMPLY TELLING THAT THEY WILL REPLACE IT TODAY. WHOM TO CONTACT? IS THERE REALLY ANY SERVICE FROM YOU? IF SO, KINDLY ATTEND TO IT IMMEDIATELY
I PURCHASING A SAMSUNG MOBILA S3310.AFTER TWO MONTHS,HEADPHONES BECOME DEAD.GIVE ME
PROPER RESPONSE TO SOLVE THIS PROBLEM.MY CONTACT NO. IS 093151-97969
hai,
i have purchased samsung star S5233A toch phone after 6 months suddenly its not working like
lock key, volume key, calling key, back key and camera key. its now in warranty peried
please tell me what i have to do?
hai,
i have purchased samsung star S5233A toch phone after 6 months suddenly its not working like
lock key, volume key, calling key, back key and camera key. its now in warranty peried
please tell me what i have to do?
09758463324
i gave my mobile (M2710,job no1040&1197)on 2-06-2010 service centre in trichy vishu electronincs , also i sent mail to support .india@ samsung.com & make call to tollfree no i register my complanit they give bp no 8412667270 , also they gave me chennai branch office no 04466545500 , i tryed to branch office no 4 times per day noone picking the phone , after next day one person called me from chennai and you just speak to the manager they will solve your issue so i called the manager 9942904833 , they asking job no one i will call you with ten min. i was waiting for call , no one called me again i made call to the manager they i will check it and make still noone making call to me
i am really feel bad about your total team service
Regards
Pradeep.M
9940829554
i gave my mobile (M2710,job no1040&1197)on 2-06-2010 service centre in trichy vishu electronincs , also i sent mail to support .india@ samsung.com & make call to tollfree no i register my complanit they give bp no 8412667270 , also they gave me chennai branch office no 04466545500 , i tryed to branch office no 4 times per day noone picking the phone , after next day one person called me from chennai and you just speak to the manager they will solve your issue so i called the manager 9942904833 , they asking job no one i will call you with ten min. i was waiting for call , no one called me again i made call to the manager they i will check it and make still noone making call to me
regarding this worst service team i need replacement
i am really feel bad about your total team service
Regards
Pradeep.M
9940829554
I bought a fridge SAMSUNG for Rs.28000 at GIRIAS CIOMBATORE on2/5/2010.On 1st week of JUNE light was not working and service person came changed bulb after a week and he changed the circuit ,but problem was not solved and he told it was due to some part in the door has to be replaced so he removed and went.after that cooling is not there and freezer is not working still my problem was not solved.
We beleive the company and buying the things but those companies are interested only in selling the products and not in service and they should appoint qualified persons for the serice.
I relly feel bad about your service.My kind request to the company is pl service properly with qualified persons or replace me a new piece or refund my amount.
REGRETS
VASANKUMAR
Hi,
I am going to share my worst experiance with samsung i bought samsung SGH L 700. After 3 months i faced problem like display of my mobile got corrupted.I went to service centre they told me to get back ur handset within 10 days.Now it’s 18 days have been passed i m still waiting for my handset. If i contact to service centre they told me always u will have to wait for next 2 days.
So tell me the way how could i get the right information to complaint against the Service Centret?
I have recently purchased a samsung 1 ton spilit ac an my ac is not cooling . Samsung engineers also visited my place filled the gas but still the problem is not solved I jst wanna ask when my problem will be solved??
We have called up your customer care at Chennai to attend our Samsung washing machine. Now it is more than 21 days, no one is responding/attended to our complaint.
The spring in the drier side needs replacement, one Mr. Dewan is suppose to attend, he is not reachable. We are helpless and disappointed.
Regret to place on record that a reputed company like Samsung does not attend to customers and keep us waiting almost for a month.
Requesttedthem to depute your representative immediately to attend/service the complaint on priority.
Ravindra Bharathi
We have called up your customer care at Chennai to attend our Samsung washing machine. Now it is more than 21 days, no one is responding/attended to our complaint.
The spring in the drier side needs replacement, one Mr. Dewan is suppose to attend, he is not reachable. We are helpless and disappointed.
Regret to place on record that a reputed company like Samsung does not attend to customers and keep us waiting almost for a month.
Requested them to depute their representative immediately to attend/service the complaint on priority. But till date no response !!!!!!!!
Ravindra Bharathi
first of all pls change your phone no. it is not valid no that i heard so many time by dialing it.
if possible pls contact me by your technical support i need your help.
We had puchased a SAMSUNG refrigrator in NOV/DEC 2006 . Compressor No SK 170 H-LIV and Srl no 1356CCbl908026.
The compressor is not functional .
Please arrange to look into the problem.
Our address – Innovative B2B Logistics Solutions Limited, 11th Floor, Tower 9B,DLF Cyber City Phase iii. Sector 25 A,
Gurgaon.
Is this some kind of a Joke? But it’s not funny at all! Both yr customer service telephone nos. suck! Samsung Customer Care Numbers India : 1800 110011 (Toll Free from MTNL/BSNL) & 30308282 Both take hours on end before one can expect anyone to come on line. How frustrating and sad for a company of the repute of SAMSUNG! What a shame!
AND the best part is that finally when the guy came on line he gave the nos. of your service centre in santaCruz west. Those nos. when dialled said “This No. does not exist” What a joke!
- A frustrated Samsung LCD TV user! Cell no. 9323690410
I have bought a LCD 28″.it is not function properly within 18 months one parts are changed within warranty and other part is changed without warranty costing to me rs12000.I want to know about their quality check that within 18 months all the expensive part of LCD is changed.
MY SELF YOGESH KUMAR YOUR SAMSUNG AC CLIENT GIVE COMPLAINT BY PHONE ON 23/6/2010.MY COMPLAINT NO. IS 8410386771.AFTER 4 DAYS NOT ANY SERVICE ENGG. VISIT TO ATTEND COMPLAINT.
SAMSUNG CUS. CARE DAILY PROMISED THAT YOUR COMPLAINT ATTEND ON TODAY. BUT I HAVE NOT RECEIVED ANY CALL FROM YOUR AREA ZONE DEALER.
U TELL ME THAT U PROVIDE ME AC SERVICE OR NOT.OTHERWISE I FIND SOME ANOTHER WAY FROM CONSUMER COURT OR MEDIA.
YOGESH KUMAR
ASST. MANAGER
BONN FOOD INDUSTRIES
LUDHIANA (PUNJAB)
Dear Head, Customer Care
I have purchased an AC in last year. For last one and half months it is not working. I have registered a complain in the customer care vide BP No.8415267270. For last one and half months it has not been repaired. Custom er care executives are always telling that it will get done. I believe you are not serious in resolving my problem. I believe there is some issues in after sales services. Please address my problem or take back your AC
Regards
Amarendra Mishra
The SAMSUNG helpline nos 30308282 and 1800-11-0011 are not working. Have been trying to get through for a week now. Either you dont get the number or you get the welcome message and are asked to wait for an executive…and then “all lines are busy, please wait…” goes on. Wake up SAMSUNG.
Kapoor
The samsung helpline number not working so i am writting a complaint , i bought a freeze in oct 2008.now he is not working properly and cooling is very low due to some internal fault.i registered a comlaint before 10 days on ur helpline number. your madam said me a sevice engineering will reach my home for solve the problem but till the date nobody come my home.please solve my problem soon……..
Dear Sir/Madam,
I Purchase Samsung Mobile 3310 IMEI No. is 35411803497898301 on dated 25/01/2010
from Sharma Telecom , Rurka Road, Goraya-144409, Tehsil-Phillaur, Distt-Jalandhar (Pb) In the period of warranty of my cell phone created aproblem so i go to ur Service Center , Jalandhar (Back Side Bus Stand)
i have get very Bad Experience they are not providing me any type of service talk rothless with me. I want to solution regarding my cell phone with in 2 or 3 days after this i case on ur Company & Service center also in
consumer Court. I am waiting ur Kind Reply.
With Rergards
Ashish Khana
Khnna Furniture House
Post Office Road, Goraya-144409
Teh. Phillaur, Distt-Jalandhar (Pb)
India
Cell. +91-98723-38338
i hav purchased a samsung corby gtb3410 handset. i hav just not spent evevn 2 months with it , it started causing problems as usual samsung products!!!!!!!!!!!11 m not able 2 connect net with this phone……….. i called many times 2 ur customer care but they did not solve my problem . what the heck company SAMSUNG IS!!!!!!!!!!!!!!!!!!!!!
I had purchased Samsung 1.5T Window AC from Shamlal &Sons Delhi Cantt, on 27.6.10, AC started producing noise soon it was started. Matter taken to dealership, the response is very poor and dealer has only responsibility of selling. Even do not care to explain the process of insatallation. Samsung Service tried to rectify but still the noise is coming. waiting Samsung response on it. ??? when it will come- A BIG QUESTION!!! Regards- 9910116895
I bought a new samsung corby mobile on 03.05.2010 in univercell in Namakkal
District.After a month,the headset has not been working proberly.So i gave to Salem samsung service centre for repair or replace.My register number is 7979.But still I have not yet any feedback from them.They have not noticed my issue.Whenever I call them, they’ll say “It will come tomorrow or day after tomorrow”, but i don’t think “it will come very soon”…They do not know , how to value the customer queries.Simply they will replied some useless reasons. It is irritate me.The main reason i bought the mobile for hearing songs,watching videos ..If any higher authority person is looking this issue, can you resolve it ASAP..
My contact number is 919578436704.
Samsung India, On 15.09.2009 I bought 20″ Samsung LCDTFT-2033SW on 20.06.2010 horizontal lines staarted apperaring, we called your service centre on 30308282, who registered our complain, Reg NO:8415637870, and told us to call them on 1800110011, their representative came on 26.06.2010, checked monitor and promise to come next day, but he didn’t turn up, after a week we complained our dealer Benley’s computer again who told us to call you again and again, as there are many complains left un answered by your service centre. On 08.07.2010 we got a call from your service centre number 04442977000, he promised to call me back in few minutes, but till today he has not called us back and our repeated calls are not being answered by them. IS THIS THE WAY YOU TREAT YOUR CUSTOMERS????… please give me a valid reason why I should I not complain to consumers forum. Please repair my monitor at your earliest and oblige…… Aspi M. Damania.
I had purchased one Samsung washing machine and still the warranty period is existing. Since last week, there was some problem with the machine and I contacted the customer care and they have noted my complaint on 09.07.2010 and promissed me that somebody will be attending to the issues within few hours. The complaint No. is 8415860403. But, I am very much sorry to inform you that nobody attended. Again on 10.07.2010, I called the customer care and then they told, within two hours somebody will be attending to my problem. But, in vain and again, I contacted the customer care on the same day and again they promissed me the same. But, still today, nobody attended to my problem and I feel very sorry for the same. Very irresposnsive approach from the concerned persons.
I request you to attend to my issues at the earliest. My mobile No. is 9446543917
Sajeeve Kumar.CT
I bought a LCD TV 26 inches on 27/ 06/ 2010 and had a problem with it on 11/07/2010. I immediately called customer care, my problem was attended on 13 / 07 2010. Now concrened person is saying the part are not available. This problem occured hardly after 14 days of my purchage. If parts are not available they should replance the TV as it only 14 days old. I have been repeately calling Customer Care but not getting any satisfactory response. Where should my lodge my complain. I regret being a samsung customer.
Hello
i have purchase SAMSUNG GURU 1160, but in my mobile ALARM can not working,Many time it will be restart(Rebut) automatically please Give me Service center Address in Surat
9th July 2010 I logged a complaint as my TV was not working. Just for 1 hour one arrogant engineer “VIJAY, phone numbere: 9886871310″ came from Bangalore service center on Saturday and returned saying he will come back tomorrow but till date (16th Jul 2010) haven’t bothered to return. Many many calls to samsung service center hasve resulted in no solution.
These people must be thrown out of job as they are not at all professional. Cheaters of highest order.
The branch service manager is a biggest liar who kept saying he will send someone but never anyone turned up.
sir/mam
We purchased samsung lcdTV 8 months of purchase it started not working properly Its been more than now and inspite of several visits from samsung customer care they are not able to identify problem and charge money on every visit. The customer care is very unfriendly and rude .Guys never bye products from Samsung they are pathetic………..
pankaj kr.gupta
9910694320
I have purchased SAMSUNG refrigerator 1 year back and i have started facing problem in Defrosting. First time I have selected a worst brand. My parents have been using Whirlpool from past 9 years and did not faced a single problem.
I would suggest anybody looking in to this forum to not to buy any Samsung product, u will save money
–Amit
9008307293
We had bought Samsung 40 inch LCD in May 2007 from Mumbai. Within 3 years it started giving power on-off issues whihc got rectified by Service Centre. Just few days back these were the sequence of events that happened:
1) On 16th July suddenly, we saw vertical bands on the screen..only could hear the sound.
2) Logged in a complaint with Service Centre – NEVER SEEN A WORSE SERVICE CENTRE THAN SAMSUNG’s
3) This event is in Bangalore, Engineer came to visit on 19th after more than 20 follow-ups, he said some circuit might have become disfunctional for which the entire screen has to be replaced, did not give estimate
4) On 20th, Engineer did not give me a call on estimate
5) On 21st, when I called teh engineer he said estimate was Rs 52000
The TV that we had bought in 2007 with a purchase price of 1 lac rupees, now Samsung wanted us to pay Rs 52000 within 3 years for some circuit not functioning…
This is ridiculous, Samsung needs to replace this without any charge. Have never seen a more irresponsible brand like Samsung..!!
Need Consumer Forum’s help to sort this out.
GUYS>>NEVER EVER BUY A SAMSUNG PRODUCT..IT SUCKS..!!!
I HAVE BOUGHT ADOUVLE DOOR DIAS REFRIGRATOR MODEL : REF RS 21 HDTPN HAVING CHASSIS NO.: D157428Z4002048 FROM M.P. ELECTRONICS , SAMSUNG PLAZA , BAREILLY , U.P. VIDE BILL NO.: 396/8 DATED 19.6.2010 , FIRST OF ALL I FACED A LOT OF TROBLE INGETTING THE REFIRGRATOR EVEN AFTER PAYING WHOLE AMOUNT I GOT THE REFRIGRATOR AFTER MORE THEN 1.5 MONTHS NOW EVEN AFTER RECEIVING THE REFRIGRATOR , INSPITE OF OUR MANY REMINDERS THERE IS NO BODY COMING FROM COMPANY TO INSTALL THE REFRIGRATOR , IF THIS IS THE TYPE OF SERVICE THEY GIVE TO UPPER CLAS PRODUCTS BUYERS CUSTOMERS , THEN THINK OF WHAT TREATMENT SMALLER PRODUCTS BUYER GET , , I HAVE BOUGHT THIS REFRIGRATOR AT VERY HIGH PRICE OF RS.62,000=00 AND SERVICES ARE OF EVEN LESSER THEN RS0=62 , , I FEEL THAT THE SERVICES OF LG ARE MUCH BETTER THEN SAMSUNG . ONE SHOULD NOT BUY SAMSUNG PRODUCTS
sir
With deep regret we would like to inform you that we purchased a Samsung 1.5 AC on march 3rd from sharp at salem. it make me feel that i have choosen the wrong company. i trust samsung. now i feel to say it is not a branded one. on 1 july we had problem in our AC LIKE TEMPERATURE number is not displayed properly. so we complained the people comes after few days. on 16th july we find the problem and took it. today is 24th july still now we dnt get proper response from. it is a worst company7 i have never seen a such a service in my life.
How can i install Acrobat Reader in My Phone GT C6112???
MY CONPLAINT NO.BP8412446265
SIR
WITH DEEP REGRET WE WOULD LIKE TO INFORM YOU THAT WE PURCHSED ONE LCD 19″ TFT ON MARCH 2009 MY LCD WAS NOT WORKING , I COMPLAINT SAMSUNG ON 29 JUNE 2010, TILL DATE MY PROBLEM WAS NOT SOLVE, I COMPLAINT MANY TIME TO SAMSUNG, ON 1-7-10 I TALK WITH GURDEEP, ON 09-07-10 TALK WITH MANISA ON 17-07-10 WITH SAWPNA, 19-07-10 VIJAY BHATYACHARYA, ON 21-07 WITH HARISH SHARMA ON 27-07-10 AMIT.
ON TODAY 27JULY still now we dnt get proper response, fromit is a worst company7 i have never seen a such a service in my life.
Sir,
I am sorry to inform you that Samsumg Set SCH-F219ZRAINU is not working at all. I have given my set to service dealer A.M SERVICES SCO -1034-35 SECTOR 35 but i didnt get any satisfactory results from your dealers service my set is still not repaired from 20 days their is some problem in MOTHER BOARD and few days back on [ 26/06/2010] i had buy m mobile. i request you to please change my mobile.
till now i am very frustated from the dealers behaviour , i am really very fed up to go their after every 7 days & they dont even repair my mobile even.
so please take stricked & immidiate action on your dealers i was expecting good dervice from your company but the result was opposite this is first time i bought samsung mobile & i had very bad experience in the first time.
please do reply me positively this is my last hope from the company.
sir i have purchased samsung monte mobile from your store under a warranty period of 1 year.but its gonna something wrong.it is showing no sim mode although when i have inserted sim correctly..plz help me…..
i bought samsung S2500 METRO ,ON THAT ..IF I SENT A CONTACT NUMBER THROUGH MESSAGE TO OTHER COMPANY MOBILES (i.e)NOKIA,SONY ERICSON…..THE CONTACT SHOWING AS BLANK IN OTHER SETS..
REP[LY THE ANSWER
I had purchased Samsung Mobile Set (GT-B7300) from M/s Chawla Bros. Sec 22 B , CHD on 25th June’10. Within next 4 days a problem arose ” my voice was not audible to the recipients “. I went to the Dealer straight way. He even did not guide me propely despite the mobile set could be replaced. He told me to go the Samsung Mobile Service Centre at SCO – 1034/1035 , Sec 22 B, Chd. There also the customer care is totally hopelesss. They did not attend me properly and the similar instances were for other customers also. They did not give me proper solution and returned my phone in the evening by saying that now it will work properly. If there will be some problem , the set will be replaced. But the problem was not solved. Again I went to the Samsung Service Centre. Now again they kept my mobile set and informed me that pls collect the set in the evening. When I collected my mobile set , it completely stopped working which is rediculous. In my opinion , either they do not know the work properly or they are having a hibit of harrasing the customers. The cost of my mobile set is Rs. 12500/- which is not a small amount. If your Org wants to grow in service sector , pls improve upon the customer care and you should be fully eqiped with the updates and softwares…what ever. Otherwise it will be a word of mouth and will not sound good for your Organization. It is my sincere advice. Now pls guide me what should I do?
HI Friends
would like to share my expreience about the SAMSUNG PRODUCT and their services station.
Service station 3rd class with no solution for any complaint
Product within warrenty period always ok , after warrenty over only gods know…..have advised my family for god shake please not to buy any product as for as SAMSUNG is concern ………..
service centre is changing parts of mobile by other custemers phone changing battery also . it is looking like they are doing mischief
I have complained for repaire of my washing machine vide complaint no.BP No. 8405768504 on 13/7/2010. Still awaiting for repair of same for want of spare parts. please expediate.
I have written in previous but I did not receive any feedback from Samsung.
I have purchased a mobile on 22.06.10 B-5310 & I have given this mobile for repair 2 times in a month but this is not working properly & I have spent total 10100 INR.
Tell me solution!
I need full information because your service centre is not able to repair my cell phone.
I purchased Samsung LCD TV in October of 2008 in Nasik for around 1 lac rupees but as it goes the product works good only for the perior of warranty. Complaints to the service center have not been fruitful. the complaint has not been looked upon.
Tell me the solution for this and full information of your service center and why are they not able to attend our complaints.
I am also one of Samsung victims and their service support is one of the wors i have ever come across. I wanted to speak to their India head but surprisingly Samsung does not support the same. I spoke to atleast 20 such people in their care centre and everyone has refused to divulge their CEO’s email and phone no. This truly reflects the kind of culture Samaung India has. Pathetic to say the least.
I have tried searching google to get contact numbers for higher authoriy in Samsung but unfortunately they have not published any. This is a clear indication that Samsung as a company does not beleive in CUSTOMER SATISFACTION.
CUSTOMER”S BEWARE BEFORE TRYING TO BUY SAMSUNG>>……
I had bought a samsung star supperb mobile from Hyderabad hypercity in the month of feb and after using it for 2 months I found that the mobile was restarting automatically in each minute and not in a state to use. I just removed the battery and the sim from the phone and kept it inside my bag as I am in korea now and may not go back to India before its warranty period. Though I am in the home town of Samsung, unfortunately India models can not be used or repaired here. Now what to do ??
my name is shrikant ,hallo sir ,your sammsug mobile model:-GT-B3410 TOUCH TAP SLIDE.MOBILE IS NOT SUPPORTED BY 2GB MEMORY CARD NOT SUPPORTED MAY I REQUEST YOU PLEASE MY MOBILE IS REPLACE FOR NEW PEACE :-MY ADDRESS IS :-MY MOBILE EMI NO:*358575/03/374154/6*. MODEL NO:GT-B3410, COLOUR:-NOIR BLACK, PRICE IS:-8800. DISTRU BUTER:-AURANGABAD (MAHARASHTRA)17/8/2010; MY MOBILE GIVE THE SAMSUNG SERVICE CENTER :-GL-3,GL-4,KUBER AVENUE, OPP. ATITHI HOTEL, BELOW ABHINANADAN, JALNA ROAD,AURANGABAD-431001, CALL CENTER-30308282,EMAIL:SUPPORT.INDIA@SAMSUNG.COM(COMPLIENT IS MEMORY CARD NOT OPEN MOBILE IS TOUCH SCREEN )MY PHONE NO IS:0240-6565585.PLEASE ACTION THIS,
i m akash and i have given my mobile for repair but yet it has not been repaired and 1 month have been passed so i m wondering whether i will get my mobile back from the samsung mobile centre or not… and samsung hires all uneducated employees who dont have manners to talk to the customers….. my great mistake i bought samsung mobile…..
I had complained regarding a refrigerator (230ltr)which is not working. The complaint no. is 8402345783 dated 23.8.10. But till today we have not received any communication from the service centre. Since its summer, we are facing tremendous problem. Kindly do the needful
Regards,
Dr. Sarmishtha Sengupta
W/O Uttiya Sengupta
Both your customer service numbers suck!…..the 1800 number puts you on to a person speaking in a language you cannot understand ……why can’t samsung have their people speak in a language which one can at least understand. its next to impossible to get through to them. Am very unhappy with their service and dont think I will ever go in for any samsung product after this and will advise friends against buying any samsung product.
IF U EVER DO GET THROUGH A SAMSUNG SERVICE NUMBER PLEASE MAKE SURE U ASK THEM HOW MUCH ITS GOING TO COST YOU FOR THE TECHNICIAN TO COME OVER!
I was charged rupees1,103 even though the technician could not solve the problem! as he said that I would have to change the entire panel of a 2yr old lcd tv…..the cost of changing the panel would be 15000!
FOR THE INFORMATION OF ALL OUT THERE AS PER THE SAMSUNG SERVICE CENTER IF U HAVE A HIGH END PRODUCT U HAVE TO BE PREPARED TO PAY 1103 RUPEES FOR SOME ONE TO COME OVER TO YOUR HOUSE IRRESPECTIVE OF WHETHER HE CAN SORT OUT YOUR PROBLEM OR NOT!
A bit ridiculous is’nt it??……for no fault of yours, just cos u have a LCD TV which is considered by them a high end product!
I have lodged a complaint regarding my LCD TV purchased about 2 years back.The screen does not light up at all.The technician had visited us to tell us that he would be revisiting for the same.Since then I have already contacted customer care twice,they appear to provide very good lip service.This is the after sales service they provide after spending Rs75000/- on their product.Very poor service indeed.(complaint No: 8407489915)
I had complained regarding a MOBILEwhich is not working. Kindly do the needful. & HELP HOW CAN I COMPLAIN
WHO GIVW ME COMPLAINE NO.
Regards,
AKHATAR
dear complaint care officer
i have purchased a samsung mobile jet model (s 8003) in after 3 , 4 months it gives the hanging problem , it was in warrenty period , i went to your service center so many times , but they can not solve the prblem and inform me that there is manufacturing defect so they send the mobile to company and after some time they inform me that company is going to refund the cost of the mobile within three weeks , but after passing the one and half months the company did not send me a said amount , kindly take immediately a necessary action and send me the amount .
Hello sir,
I m Shilpa from BAnglore(HAssan district).
i have purchased a samsung mobile on 17 jan 2010 the model is gt-s3500i . it ws in warranty period but now my phone is having ear piece problem its not getting work. So i complained to univercell because i purchased my mobile in univercell but they are not responding correctly , So kindly take immediate necessary action ……..
Sir mujhe samsung champ ka price bata do.
AFTER REVIEWING THE COMPLAINEDS IM THINKING THAT IM CHOOSED WRONG COMPANY FOR MY CELL ILL NOT LIKE TO PURCHASE ANY PRODUCT OF SAMSUNG AND WILL ADVICE TO MY FRIENDS IF U CAN CHANGE MY OPINION MAIL ME
AND DONT THINK THAT ONE PERSON CANT DO ANYTHING OR CHANGE ANYTHING
AFTER REVIEWING THE COMPLAINEDS IM THINKING THAT IM CHOOSED WRONG COMPANY FOR MY CELL ILL NOT LIKE TO PURCHASE ANY PRODUCT OF SAMSUNG AND WILL ADVICE TO MY FRIENDS IF U CAN CHANGE MY OPINION MAIL ME
AND DONT THINK THAT ONE PERSON CANT DO ANYTHING OR CHANGE ANYTHING.
i HAVE1 tonne window ac of samsung. MY AC IS NOT cooling.i have purchased it 1 years before.please tell me its solution.
Hi,
I Bought a Samsung Refridgerator on August 3rd.I have logged call more than thrice with customercare for demo and installation.No engineer came till now.But everytime they are promising by 8:00 Pm the problem will get resolved.But by 8:00 PM only customercare will be closed.We could not reach them after 8:00 PM.The Refridgerator levelling is not proper.Seems like an issue.
If this is is the care they are providing for thier product,What shall we do?Suggest some thing….
Any consumer court is available for these kind of issues?Pls suggest..We are buying with our hard earned money.if the product is not good and customer relationship also not proper means they dont know the value of the consumer.
WORST SERVICE!!!
i have purchased a corby plus molbile recently, but it is frequently restart, duing usage. pls cnt soon on 09824368855
hi
I am/was a staunch samsung fan.I have a Samsung refrigerator, a television,a music system and a 1.5 ton window ac. Ihave been using ur products since last 7 years. this year my ac developed some problem and i contacted ur service centerand was told that an engineer would visit within 24 hrs. that did not happen. after n no. of calls an inexperienced engineer came who did ont know what to do. again a complaint was filed and the same procedure of calling up again and again started. finally another person came who said that the ac would have to be taken to the service station. nobody came to pick up the ac for next 2 days inspite of atleast 20 calls. then they picked up and did not return for the next 4 days. no.of calls were again madeand when the ac was returned nothing had been done exxcept for routine servicing. in the process i had shelled out 550 rupees.
this happened in the month of july and the ac is still in the same condition. i am exasperated by the kind of careless, callous attitude of ur service depttt. has the recession hit u so badly that u have stopped hiring professionals? this was not expected of a company like samsung which spends crores on advt. I am sorry to say that in the process u have lost a loyal customer. i have promised myself not to buy any samsung product in the future and if i see anybody buying a samsung product, i will make sure that he knows my story. I am sure that would be enough to dissuade any prospective customers!
it is a very bad decision to buy any products of samsung it is a shit company i have ever seen in my life got a corby handset and it is the stupid phone i have ever used in 2nd month i got problem of touch screen and again in 10 days software problem and the service centre is a another stupid buch of shit i just hate service centre of samsung i had big fight with the service centre guys those people dont even apologise for the mistake they have with the handset and why the hell i dont know the SAMSUNG is on top 10 ranking list
puchsed samsung make computer lcd with 3 year warantee .Faulty after 5 months & another after 6days,service center has no proper response.do misbehave when reminded again & again.Mr Surinder a sr cutomer care executive to day said do as you like,you may go to consumer court.Pl sugest to solv. thanks
Sangeet Sharma
B-IX ,331,Ramlila ground .BARNALA (pb)148101
Ph.09417239333, 01679-243533
sangeetbnl@yahoo.com