Maruti Suzuki India Customer Care Complaints & Queries Service Numbers India
Maruti Suzuki India Customer Care Complaints & Queries Service Numbers India
Head Office
Maruti Suzuki India Limited
Nelson Mandela Road,
Vasant Kunj,
New Delhi-110070
Board no.46781000
Fax : 46150275 and 46150276
Plants
Gurgaon Plant
Maruti Suzuki India Ltd.
Gurgaon Plant
Old Palam Gurgaon Road
Gurgaon – 122015
Tel: (0124) 2346721 Manesar Plant
Maruti Suzuki India Ltd.
Manesar Plant
Plot no.1, Phase 3A
IMT Manesar
Gurgaon – 122051.
Regional Offices
Kolkatta
L & T Chamber, 4th floor,
16th Camac Street
Kolkatta – 700 017
Tel: (033) 2283-5252, 53, 54, 62 Ranchi
4th Floor, Rohini Complex,
Opposite Hotel Apsara,
Circular Road, Lalpur,
Ranchi.
Jharkhand.
Tel: (0651) 2563931, 61
Guwahati
403, Orion Towers,
Christan Basti
Guwahati
Tel: (0361) 2340850,140 Indore
3rd Floor, Commerce House,
7 Race Course Road,
Indore – 452 001
Tel: (0731) 4069481, 2
New Delhi
Maruti Suzuki India Limited
Plot No. 1, Nelson Mandela Road,
Vasant Kunj,
New Delhi-110070
Board no.46781000
Fax : 46150275, 46150276 Chandigarh
SCO-39-40, Sector 8-C,
Madhya Marg
Chandigarh – 160018
Tel: (0172) 2780057, 3058077
Lucknow
B-1, Pick Up Bhawan (Ground Floor)
Vibhuti Khand, Gomti Nagar
Lucknow – 226010
Tel: (0522) 2720931-4, 2721145 Jaipur
7th Floor, Pooja Towers
3, Gopalpura Byepass, Tonk Road
Jaipur 302 018
Tel: (0141) 5118006, 7
Chennai
7th Floor, Capital Towers,
180, Kodambakkam High Road
Nungambakkam, Chennai – 600 034
Tel: (044) 28233051-3 Bangalore
202, 2nd Floor, Embassy Classic
Vittal Mallya Road,
Bangalore – 560001
Tel: (080) 51120017, 19
Cochin
2nd floor, Tutus Tower, NH-47 Byepass
Padivattom,
Cochin – 682 024
Tel: (0484) 4088400 Hyderabad
Mahavir Chambers, Door No. 3-6-363 & 3-6-1/1
Chamber Bearing No. 101 & 102, 1st Floor,
Liberty Square Stanza, Himayatnagar, Hyderabad
Tel: (040) 66729999
Fax: (040) 66250102
Mumbai
602, Madhava Building, Bandra Kurla Complex
Bandra (East),
Mumbai – 400051
Tel: 26590478 Pune
7th Floor, North Block,
Sacred World, Wanowarie
Pune- 411040
Tel: (020) 26856041(D)
Ahmedabad
211, Iskon Mall, Above Star India Bazaar,
Satellite Road
Ahmedabad 380 015
Tel: (079) 40036660
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DEAR SIR,
I HAVE PURCHESED WAGON-R VXI FROM TANYA AUTO SALES, LUCKNOW ON 27.01.2011, AT THAT TIME THEY TOLD ME THAT AT FIRST SERVICE THEY WILL DO ANTI RUST TREATMENT, BUT AT THE TIME OF FIRST SERVICE THEY SAID NOW MARUTI IS GIVING SILVER COLOUR COTING FROM FACTORY ITSELF ,SO IT IS NOT NEEDED NOW. I AM CONFUSED ABOUT THE FACT. KINDLY CLEAR THE PICTURE.
THANX
DEVANSHU GAUR
DEAR SIR,
I BOOK A SWFIT DEZIRE 13TH JAN 2011 GOEL MOTOR(BRANCH NALAGARH, HIMACHAL PARDESH)
ADVANCE MONEY DEPOSIT 20000/- SHOW ROOM EMPLOYEE COMITMENT THE CAR WILL BE AVAILABLE IN A MONTH. BUT THAT TIME 16-03-2011 THE CAR NOT AVAILABLE IN SHOWROOM. THEN I CALL HEAD BRANCH SHIMLA MISS SONIA SAYS SWIFT DEZIRE NOT AVAILABLE THEN SHE SAY MARUTI SX4 IS AVALAIBLE THEN I AGREE WITH HER THEN SHE SEND PERFOMA INVOICE I ARRANGE ALL DOCUMENT (D.D NO. 647469 OBC BANK BADDI ALL PAPER) THE CAR WILL BE DELEIVER TO ME 17-03-2011 BUT SOME PERSONEL PROBLEM I BOUGHT A CAR 22-03-2011 THEN I CALL MR. PANKAJ GOYAL MD(SHIMLA BRANCH) AND THIS PERSON SOME RUBBISH TALKING WITH ME ON PHONE FOR THAT REASON I DECIDE I DO NOT PURCHASE ANY MARUTI CAR IN MY LIFE. ONE THING I HAVE 3 MARUTI CAR BUT THIS REASON I NEVER PURCHASE ANY MARUTI CAR IN FUTURE.
WAITING FOR YOUR REPLY
AMAN KUMAR
09816042358
dear sir,
i have purchesed a-star- vxi there is a second service in raebareli showroom there is afault in my acc point iam say pls solve there are saying i wil not do any things .i purchesed my car in the raebareli showroom .pls sir do some things
To ,
Maruti Custumer care
Kind atten:- Maintenance / costumer care department.
I AM Miss. Neena Shrivastav owner of maruti swift dezire Our vehicle number is CG-04 HB 5236. which one purchase from Raipur . unfortunately we got an accident in 20/02 /2011. And given for repair to our car in sky auto mobile mohbha bazar raipur PIN 492099/ PHONE 0771421400. since last one month we continues follow-up up with Mr. Mukarjee who is in maintenance dep. but the person is not given right response to us every time he make different reason for not completing of our car just like He was unable to carry out the repair once more because the spare part was again not compatible. we are facing finical over burden to hire a rental base car so please provide our service as soon as.
I really need your help with this.
Yours sincerely
MEENA SRIVASTAV – 9301705236
hii ex mohan singh frm bodawal…9417408256
i have bye new car ..book dare 25-2-11 frm ambala mondramn motaer ..
i have to the full amount thant persont not give my car…plzzz did the ricve my car bat i have to caomp[alte to cumer cort
thanksn
DEAR SIR,
I HAVE BOUGHT MARUTI SWIFT VXI CAR NO.GJ6ED 5554 ON 13-2-2011 AFTER 500 KMS .THE CAR TOO MUCH VIBRATE. AMAR CAR VADODARA WORKSHOP’S AUTHORITIES HAVE FIND THE FAULT OF TYRE.WHEN I RUN MY CAR ON SPEED OF 60 THER IS TOO MUCH VIBRATION ON STEARING ALSO.SINCE 5 DAYS I PUT MY CAR ON AMAR CAR VADODARA’S WORKSHOP BUT THARE IS NO PROPER AND SATISFACTORY REPLY.PLZ HELP ME.
NOW,SIR I REQUEST YOU TO GUIDE ME WHAT I CAN DO??I HAVE ONLY ONE VEHICLE FOR COMMUTE. THANKING YOU.
RAKESH PATEL
B/53 JAY NARAYAN SOC. GORAVA VADODARA
9724346790
My new vehicle RITZ-LDI BSIV delivered to me on the 28th April, 2010. Less than 11500 km in 11 months. 6 months back started the engine oil leak from the samp tank. Gave it for repair at Maruti showroom where I bought the vehicle 9 times. But still the problem persist. Getting only temporary solution after repair. Is there a permanent solution for this???
Joseph Cherian
Cochin
To ,
Maruti Custumer care
I BOOK MARUTI SUZUKI ON DT- 19/11/2010 IN KIRAN MOTORS LTD,NAVRANGPURA AHMEDABAD
RECEIPT NO.05307 ADVANCE OF RS 5000 AND DT-18/03/2011 REC NO 18391 D D NO – 018107 AND MAKE FULL PAYMENT OF CAR.
BUT TILL TIME 6.10 P.M. DT 31/03/2011 NO CALL FROM THE DEALER
I CALL CUSTMER CARE NO.4927090427.
WHEN GIME ME CAR AFRER DAY……MONTH……..OR YEAR PLEASH TELL ME
AND I APPRICATE FOR GOOD SERVICES. WHAT A SERVICES GOOD VERY GOOD.
Sear Sir,
I purchased Wegon R LXI ( GJ-1 KG 5634 ) dated 30th Dec.2010 from Populer Wheelers (India) P.L. , AHMEDABAD (Isanpur/Naroda branch ) . I take HDFC loan for it by doing all correspond with Mr. DHARMENDRA REHWER ( NARODA BRANCH ) . I Want CNG No Objectin Cert.from the bank and ask for same to M.r Dharmendra but he did not response me proper after purchasing the car. He missguide me about where I go for that NOC ? What is the procedure ? Not given me any contact nos.of related persons and very routly behave with me. I am very unhappy by this type of salesmanship.I bought a new Maruti Car
from authorised showroom and not from vegitable market. I want to take action of this type of employee.
I am waiting for favorable reply . My Mobile No. 9377585888
To
Maruti Customer Care
I bought a car (Maruti Swift) in August 2010. I got accident on Gurgaon Faridabad road, just 5 km before Gurgaon. I asked for Torche Van but they denied.
By lot of effort, I managed to take car to Vipul Motors in Faridabad for Insurance claim. They filed claim for all parts but they ignored the moulded rim of one tyre. They even do not tell us about the moulded rim.
After that I gave my car for service centre of Vipul Motors. I mentioned their about the bubbling of tyre and instructed for tyre alignment and and their balancing. At the pick up time they charged for tyre balancing and tyre alignment but do not did it. Even they do not know about the moulded rim. After releasing of car, when I came to know that tyre bubble again. I again went to Vipul Motors and then they checked and infoormed us about the moulded rim.
They wasted my time and even after that I do not get my car in good condition. I want to take action against suxh type of service.
CA. Varun Goel
9999805504
sub: Bitter experiance from Popular vehicles and service Kanhangad, Kerala.
sir,
My name is Noufal from Kerala.My family using Maruti since 1986 till now. My father purchased a Maruti 800 AC from Popular vehicles and serveces Kanhangad in Kasaragod district Kerala. When i went for first free service they gave my with scratches on back bumber and this is happened during fore registration of my vehicle.When i complaint about this they are not ready to accept it is happened from them infact that is happened from them. When i go for second free sevice i got bitter experience from them that is when i told them to drop to town (town is just 1 km away from popular) they said they have no time to drop me. So i went for third free service in another authorised Maruti service centre.
I received a customer reply card from Maruti for marking the experiance and openion, in that card i marked my experience and i suggested to take nescessary step to improve the behaviour and qulity of sevice providing by popular and i sent back to Maruti , So i have to know what is your reply for my suggetion and for my bitter experiance that given by popular Kanhangad service centre. I am waiting for your valuable reply.
Noufal.M.B
08089 313 251
Dear madam/sir, This is not a complaint,but you are being indirectly deceiving the customers by giving the dealership to the wrong people,who do not have professional approach and service to the customers.Had i known this before about the way the services after sales are rendered i wouldnt have purchase the vehicle from shantesha motors Belgaum Karnataka .Dealer code no E:801.I have purchased Alto lxi in the month of august 2005,the first few years the service provided was good but when the vehicle really needed good maintanence and the spares are expected to be replaced periodically due to their short life,it has been noticed that they never keep minimum inventory in their stores,always when any spares as to be replaced the first word which comes out from the work shop manager is that they DO NOT HAVE SPARES ,it has to be arranged from Bangalore which will take more than 3 to 4 days.This is because the dealer is not keeping the minimum inventory resulting in unsatisfing the customers.Kindly take the corrective action which may avoid further Bad remark to the company and maintain the name and fame which MARUTI SUSUKI (INDIA) as acheived in the past years.
BELGAUM.(INDIA).KARNATAKA
09980818540.
We have booked two Swift VDI on 02.02.2011 got comitment from Ford point Mumbai that your vehicle will deliver on 02.04.2011 but till date we have not got any response from Show room .
What will be the solution if we are not on our comitments.THEN WHY YOU PEPOLE ARE GIVING ADVERTISEMENT ON NEW PAPERS & NEW CHANNEL .
“THAT DELIVERY WILL HAPPEN AON 04.04.2011 GUDIPADVA”
We are beliving that Maruti is good company but this company is ZERO on there comitment level .
ZERO RESPONSE BECAZE OF THERE MARKET SHARE WAS INCREASE IN INDIA & FUTURE SUGGETION THAT ALL INDIAN SHOULD GO WITH TATA.MOTORS ..
DEAR SIR,
MY NAME IS RAJU SHARMA.I HAVE PURCHASED WAGON R FROM LOVELY AUTOS AT JALANDHAR PUNJABON 28/03/11. WHEN I DISSCUSED AT THE TIME OF PURCHASE WITH SALES EXECUTIVE ABOUTFINANCE SCHEME, HE TOLD MEABOUT SBI BANK, & TOLD THAT YOU HAVE TO GIVE WORTH RS 450 AFFIDAVIT AND SIX CHEQUES OF INITIAL INSTAL MENT. THEY EVEN TOOK RS 450 FROM ME. AFTER ASKING AFTER TWO DAYS THEY ADAMETLY TOLD TO DO THE SAME YOUR OWN. SUCH A BAD BEHAVIOUR ,IF THEY COULD NOT HANDLE IT THEN WHY THEY ARE TALKING ABOUT FINANCE SCHEME.NOW WHEN EVER I GO TO SHOW ROOM THAT SALES MAN IS NOT AVAILABLE. WHAT SHOULD I DO . PL HELP ME AND TAKE NECESSARY ACTION AGAINST THAT SALES MAN.
THANKS
RAJU SHARMA
09463764795
Dear Sir,
I have purchased Maruti Ritz (vdi, BS4 engine) on 27 Dec. 2010. In this period Maruti Suzuki declaried ” the connecting rod problem” between Nov-Dec.2010.But still I have not get any information from Dealer side. How can I know that my car have such that problem or not ? From the dealer side they said that the offlcial list is not available at our side from Maruti Suzuki up to till date. How can I conform that my car is listed for such problem or not ?
dear sir,
i have purchased maruti ritz( vdi ) on 3-11-2010 from stan auto ludhiana. They r not giving us the papers of our car .They r harassing us from last 3 months . we have to make RC of our car and we are getting late for making RC . so please help me and take necessary action against stan auto ludhaina.
thanks
jasjee kaur
19-4-2011
mob no: 09417001051
I would like to bring 1 case in your notice which will tell you how your dealers are misbehaving and misguiding your customers.
Hi,
MY CAR BROKE DOWN TWICED WITHIN 5 MONTHS OF THE PURCHASE AND I WANT REPLACEMENT OF THIS CAR AS NEITHER THE PRODUCT HAS COME UPTO THE COMMITMENT NOR THE SERVICE PROVIDED BY MARUTI DEALERS.
I would like to take your few minutes If you really care for your customer.
Kindly find bellow mentioned details of my CAR.
Make and Model : Maruti Swift VXI BS4 M
Engine No. : K12MN4060717
Chassis No. : MA3EKKD1S00630369
Date of Purchase : 16th Nov 2010
Dealer Name : Competent Automobiles
Dealer Address : Moti Nagar, New Delhi
KM run till date : 3777
Issue :
Day 1: Dated 22nd April 2011 I was going somewhere with my family suddenly I experienced some problem with my CAR sound and pickup it was like missing current and after 1 K.M. from that place my CAR broke down and we were at the place which was very unsafe. I picked up Maruti service booklet and was started trying your Toll free number 18004200 for help, It was continuously busy. Finally I called up my friend over there for help and we had to tow the car to my home which was 12 KM from that place.
Day 2: Dated 23rd April I took leave from my office and we again towed the car to your service station MOTOR CRAFT which is located at MS 2 & MS 3, Opp. BEL, Site 4 Sahibabad Ind. Area, Sahibabad.
Attended by : Satyapal Sharma
Job Card No. : JC11001018
Job card Date : 23rd April 2011
Delivery Date : 25th April 2011
Now Satyapal asked us to leave CAR there as they were not able to find out the issue and then in the evening he called me up and said that 1 part is faulty which is Ignator but the part was not available in their work shop and they have requested Maruti to send that part to get it replace.
Day 3 : Dated 24th April I called up Satyapal Sharma to know the status of our CAR and he said that part is not yet received from the company and when I asked the reason for this fault he said this is manufacturing fault and we will replace this part and call you after replacement of part.
Day 4: Dated 25th April I got a call from satyapal in the afternoon and he said that they have arranged new part from some other dealer and replaced faulty part from my car finally my CAR was ready. I had requested them to drop my car to my Wife’s office. I got the delivery.
When I had checked my bill I was surprised to notice that they did not replace any part other then FUSE 15.
This was a fraudulent activity done by Motor craft as they did not replace the faulty part and done only the temporary setting and falsely told us that part has been replaced.
Day 8 : Dated 29th April 2011 It was my bad day again because of the misconduct of Motor Craft I had to undergo all that trauma again While driving I have experienced same issue and quickly I started to reach nearest Maruti service station but again after 1 KM from that place my CAR broke down and I was alone at that time between the heavy Traffic route and again one more time I tried your toll free number for help but as usual number was out of my reach. Again called my friend and we towed this car to my friend’s place in dead condition.
Day 9 : Dated 30th April We towed our CAR to Rohan motors Noida to get it repair OOOOOOOOOOPPPPPSS that was biggest mistake of my life. When we asked attendants to help us in repairing our CAR and to prepare the job sheet they were taking so much of our time, After 20 minutes we asked them for managers cabin they told us to meet AGM Mr. Rohit Chadhda. We quickly moved to Mr. Chaddhas cabin and started discussing our matter, I was telling him the history of car about the last date and place when car broke down 1st time and told him that on dated 25th Motor Craft service center has repair this car but again It broke down. AGM Mr. Chaddha asked us to visit Motor craft again and said why you came here we will not help you.
I told him why I will visit their when my CAR broke down in Noida and this service center is nearest one from that incident place so AGM started shouting and misbehaving with us. All the staff members & Labor of that service center arrived there and they pushed us out of the main gate and said We don’t want customer like you.
1 of them said Rohan Motors is owning this property with 200 CAR’s and started abusing us and refused to repair our CAR.
Then we visited Vipul motors Noida and met GM over there told him about the complete history of our CAR but did not told about the story of Rohan motors he quickly arranged engineers to check my CAR after preparing job sheet, Staff of the vipul motors is very cooperative. They acted fast on the complaint and asked me to wait for some time offered Tea/Coffee.
After some time they confirmed that 2 parts of this CAR are faulty and they have to replace but the part was not available at that time, GM asked us to keep our CAR for 1 day in their workshop we agreed and then we left from the service centre.
Day 10 : Dated 1st May 2011 I received 1 call from Mr. Khattar DGM of Vipul Motors and he confirmed the repair of our CAR and also confirmed that they drove it to 15-20 KM to ensure no fault after repair. Finally we got our CAR from Vipul motors, Noida in running condition and also they confirmed that 2 parts has been replaced from my CAR.
I am very disappointed with the product and after sales service from your dealers.
After the entire experience I want the replacement of my CAR as I have lost my confidence to go for long drive by this CAR and my family is scared to sit in it.
Looking forward towards satisfactory response from Maruti and some strict action against Motor Craft and Rohan Motors.
Regards
Ratnesh Barsaiyan
9212100960
Dear sir,
I went to uma motors for car service at 1-may-2011.My car is maruti suzuki 800 and its no. Is up85 H 0890. After servicing I found that the ac of my car is not working while before service it was working properly. I complaint to the work shop manager mr. Jitendra but he DID give the satisfied answers even he talk to me rudely and favoured the workers.Then I get it to another garage for repair. The machenic told me that due to bad service or mishandling gas filter of the ac has damaged and gas has leaked & repairing cost is rs 3000/-. So kindly take necessary action asap.
I have made accident of by my car `wagonR` on date 18th March 2011 , i give to him repair at `Atul Motors ` Porbandar. I had take lot of follow-up for My car, but still it is not completed.
When I visit at showroom today they told me we repalace your Tyer, but they tell a lie. and didn`t change a tyers and made a bill.
sir, i am facing problem last one and half month. still my car is incompleted..
there is some pending work on back side light and tyers is pending.
kindly resolved my problem and revert
Regards
sunil Gaud
9898549662
Porbandar
Gujarat
We were made the purchase order for Maruti 800 Duo 6 nos on 23rd March 2011, and out of 6 four vehicles are delivered in the different locations balance will be delivered in Sangli Chougule Motors, I made enquired a lot of time and the are roaming me and ask me to takl to my sales manager and cheif and ask maruti like that. All the payment made in advance, eventhough they are giving poor response to the customers. Anybody can tell me where i need to make a complaint and get the vehciles soon.
Dear sir/Madam,
I booked a Maruti Swift Vxi model,petrol variant on 11.03.2011 with an advance of Rs.10000/- Since two months, there is no news about vehicle delivery. When I contacted Sales Manager at Vellore Division MR.Jeyakumar, whose cell number is always busily engaged with NO RESPONSE CALL. I am told by his subordinates that he(sales manager) is either attending GM meeting or out of station. This is regular reply I had from his close associates. Is he so great person on the earth of Maruti Suzuki Limited that no customer could easily accessible to him either through Cell phone or through in person? Also, I was informed by my customer franchie that my vehicle has started at Gurgaon and would arrive within 12 days. So far, so many 12 days were passed but I could not find my booked vehicle on the spot. Before vehicle reached to my destination, they urged to give cheque for Rs.5.40/- how is it possible? who will bear pre-emi interest to the bank ? I ask u one question unknowingly( whether you are paying salary to the staff before the end of wage period or not) that your concern is reputed concern in India particularly manufacturing of good quality cars which no can deny it globally. As such, customer care at Dealership point is very worst which would spoil the name and reputation of your world renowned concern “The Maruti Suzuki Limited” in future if they behave in this non-challant manner.
Here-in-after, please look into customer’s genuine query and problem otherwise the name CUSTOMER CARE HAS NO MEANING ET ALL. If at all, Vellore dealer is not able to deliver vehicle within one and a half months as per Advance Amount terms & conditions, please direct them to pay entire amount of Rs.10000/- for not fulfiling their obligation in time without ANY MANDATORY DEDUCTION OF RS.500/-
dear sir,
i have purchase swift dzire in 2010 . after one year the car tyre is damage i think company Tyre is weak but i change tyre in my car now which size perfect in swift dzire ? can i fit 175 /70/R14 size tyre in my car?
please answer quickly.
bhavesh patel
i have given my swift KL-35. 3225 for accident repairs to Maruti Popular Kottayam Kerala on 30/04/11 ..i was told that i would get my car fixed and returned to me within a week..but its almost 10 days now and i have not got any kind of response from them soo far..i spoke to them couple of times and today when i spoke to the works supervisor i was informed that they have not started work soo far..i also spoke to the works manager Mr Jaikumar today but although he told me that he would find out the status of my car and call me , he never bothered to call..i expect some better service from maruti
Sir I purchased a Maruthi Swift VDI in October, 2010 M/s Mithra Agencies Hyderabad. The very second day of purchase the vehicle started emiting black smoke. I took the vehicle to M/s Mithra Agencies work shop. Where I was told that it is a minor problem and a common one that oil entered into the Intercooler pipe. Immediately it stopped black smoke. But it has become a regular problem and for the past 6 months I have visited the service centre at least for 10 to 12 times but the problem could not be rectified. Now the black smoke started entering into the saloon black smoky stains around the edges on the rear. Will this problem can be solved ???????????????
phone 9030288190
Dear concern
I regreat to inform you that I have purchase a car ALTO LXI from ANAND MOTERS chinhat branch through invoice no. 87596 on dated 19th Nov11 , Mr . Dhanajay shukla and sneha mishra invlove in this case from very first time and always mis communicated by Miss sneha mishra , as i inform you that i have puchase this car by cash and thease people mention it this is finance pls tell me Is its correct , I think this is total fordge case , so i am writing you mail and warn you if this case not reslove in with in a week than I will take strictly and compensantory leagal action against all the parties who is invlove in this case
dear concern I have maruti SX4 since 3 years. It’s airbags were oppened without any accident on 15th May. I informed about it to our regional service station Katariya Auto and they took my car to workshope for checking.But after onwords they did not give me any particuler answer about this. Whenever i ask about it , they say that checking is in process.Pls tell me,is airbag for safety or for accident ? so show me any solution about my problem
Pathetic Experience – Customer Complaint – Mithra Agencie – Hyderabad – Andhrapradesh
This is to bring to your kind notice that i have purchased a Maruti Vehicle A-Star-VXI On 04th June’10 from Mithra Agencies Tolichowki Hyderabad by giving all the relevant documents like Payslips, PAN Card & Add Proof.
Mr.Mohd Imran Khan who has been introduced to me by one our relative friend Mr.Taufeeq.
I have faced many hurdles in getting my Car TL registration to permanent registration and the respective experience calls given to me.
Later on i have realized that i have been cheated with an amount given to him while purchasing he has coasted me 4.35 lakh however actual costs is differ from amount paid to him. Now its clear he has given the false information of offering me discount and taken the additional money.
Hoping this mail will be acknowledge and given the opportunity to speak to right person on the feedback of this issue.
Aslam – 9849011803
your authorised dealer namely auto peaks lassjan by pass srinagar kmr. is the most careless dealer i ever come across many a times i told them my car’s clutch is not working properly but the said dealer hardly bothered abt my complaint with the result my car turned in to BAIL-GADI becoz clutch has been damaged pressure plate also damaged appearently ring set is on cards it is pathatic that the dealer is not able to replace those parts BECAUSE dealer does not have
now i request your goodself kindly see to it
Dear sir,
Service is the main concern with Maruti car , we purchased and this is not with Tanya Automobiles Pvt. Ltd, VIP Road, Alambagh, Lucknow. Tanya Automobiles has done Third Service of my Zen Estilo VXI car on 25.03.2011 and has done it very casually.I made a complaint then they call my car again on 29.04.2011. after that all the problems has been raised as follows
(1) The Average of the car down drastically from 16 to 12KM.
(2) AC of the car started making noise and car has loosen pick-up, not running smoothly.
(3) The car is getting hot after running only 4to5 KM.
I again complained with Shibbu Khan, the service adviser and Mr,Gupta (General Manager) of Tanya Alambagh.
Since 29.04.2011, he is assuring me to sort out the problem but it is still unresolved. then I made a complain with Your Regional office at Lucknow but they also I think not concern with customers complaint and only having a office for show purpose..
Mr concern is, that what the customer should do with maruti and the dealer and who will resolve the problems? It is a matter of great concen with Maruti Service. I once again request you , kindly resolve my car problem immediatly or I will make it in All Leading National Newspaper in India, that Maruti is that maruti on which every Indian proud.
Mukul Agarwal
Dear sir,
Service is the main concern with Maruti car , But it not theret with Tanya Automobiles Pvt. Ltd, VIP Road, Alambagh, Lucknow. Tanya Automobiles has done Third Service of my Zen Estilo VXI car on 25.03.2011 and has done it very casually.I made a complaint then they call my car again on 29.04.2011. after that all the problems has been raised as follows
(1) The Average of the car down drastically from 16 to 12KM.
(2) AC of the car started making noise and car has loosen pick-up, not running smoothly.
(3) The car is getting hot after running only 4to5 KM.
I again complained with Shibbu Khan, the service adviser and Mr,Gupta (General Manager) of Tanya Alambagh.
Since 29.04.2011, he is assuring me to sort out the problem but it is still unresolved. then I made a complain with Your Regional office at Lucknow but they also I think not concern with customers complaint and only having a office for show purpose..
Mr concern is, that what the customer should do with maruti and the dealer and who will resolve the problems? It is a matter of great concern with Maruti Service. I once again request you , kindly resolve my car problem immediatly or I will make it in All Leading National Newspaper in India, that Maruti is that maruti on which every Indian proud.
Mukul Agarwal
Dear Sirs
i have Maruti 800 car purchased in the yesr September 2005, inspite of running only 25000 kms and getting the service of Authorised work shop namely moter craft i have been facing a same problem for the last one year with my car as the car always missing . i have shared this problem with moter craft persons but the problem is still intact. i have been told by the moter craft persons that there is a throttle body problem which is being cleaned for the last one year and after cleaning it runns properly only for a time of one week and thereafter i face same problem of missing .eventually the moter craft persons decided to change the wiring of the car but i am not sure the problem will resolve afater doing this .would request you to kindly suggest future course of action at my end as i assume there is no solution of this problem.kindly assist me . my cell no. is 09958591630.
On the 06th june 2011, I went to the sai service station,Junglee Maharaj Road, Pune to buy wipers for my maruti swift vehicle. In the spare parts shop, the person refused to give me the wiper saying that they can only sell spare parts if I bring the car into their workshop, after which a job card shall be prepared and then the parts will be replaced. So I told the person in the spare part shop that I do not require the help of a mechanic to change a wiper of my car and that once I bring the car in their workshop, I will waste my valuable time since I have to wait in the que and also that I will have to pay the labour charges of the workshop. In order to avoid both the above things, I requested to sell the item to me. But it was refused. If authorised spare part shops do not sell the required items, then from where are we to get genuine spare parts for our vehicle. And why is it necessary to bring the car if I can do the work on my own to save time and money. Since it is a maruti authorised service station, it is their duty to sell the maruti genuine spare parts to all their customers, even if the car is not bought along. On one hand, Maruti is asking it’s customers to use only MGP’s and Maruti’s authorised dealers are not selling them as required by the customers, this is giving rise to using duplicate parts. Kindly do something regarding this, as customers require genuine parts for theirs cars , which are easily available.
dear sir ‘ i have purchased maruti eeco on 20.12.2010 from modren auto mobiles hissar i have faced a problem of tyre alinment many time tried to repair the problem but workshop man getting only temporary solution after repair is there permanent solution for this four tyre dad till date only 22000 km plz help me i will thankfull to yours thanks name saleem khan diss. bhiwani haryana mobile no . 9812867806
Dear Sir,
I purchased SX 4 ZDI on 6/april/2011. As per your representative/broser, car”s average should give 21.5km/lt, but it was not happened.Even after two free service car average is still around 14km/lt and noising also. I already complient to your service centre as well as your coustomer care No. 18001800180.but till now i didntget ant response from Maruti Company.
i want needful help from company, and i expect Company’s service engineer should talk with us directly.
Ashok Nahta
+91 9425838530
I had swift dzire and went for 3rd service in Hoshiarpur Time taken for service was much more and nobody was there to attend the vehicle properly moreover after service full oil marks on the body of the vehicle we waited for half an hour them to be cleaned but it was left uncleaned.
Dear Sir…i want this to be clarified at your earliest. My SX4 didnot start so the maruti dealers asked me to change the battery which I did. The car didnot drive smoothly after that…and it became heavier and heavier. I called and they said we have to do a calliberation. ,after which it still did not work. Finally it has been in the workshop for nearly a week in ehich I have been called and told that my sterring rack has given away and I need a new one….I am shocked.
Does this mean that becoz I changed my battery my car has gone for a sixer ??? I dont understand this at all…..will someone kindly explain it to me.
I am from bareilly and my car is with Coral Motors. For the last twentyfive years I have driven only maruti cars and have had no problem so i cant seem to understand this. Unless there is some discrepency in this. I just dont seem to understand it all. With the service battery that Coral Motors provided the car was running like a dream….then the new battery was fixed with Maruti specifications and bought from the recommended place by Coral Motors…then what happened? A simple battery change has left me completely clueless as to how my petrol tank which was full got empty and how my steering rack has been totally ruined.
I need some answers and I need them fast.
My name is Mrs Anuradha Khandelwal ..resident of bungalow no 8 Cantt Bareilly 243001 up and my mobile number is 98370 69003.
I need to know what happened and why…
Thanking you
I purchased SX4 on 24th May. The car broke down due to diesel leakage from filter.I left the car at the Maruti workshop,very poor and unhelpful staff,accusing me of unauthorised handling while the car is untouched by anybody..Secondly the spares are not available.Thrdly the computer is down,therefore they cannot check their stock.Fourthly, they will register with Gurgaon for spares and it will take 3days for spares to reach their workshop.Tell me ater spending 9lakhs must I have alternative arragement to go to my workplace.
RAMKRISHNA CHATURVEDI I PURCHASED SWIFT VDI ON 2 JUNE .THERE WAS PROBLEM IN THE ENGINE I SHOW THE VEHICLE TO KTL LUCKNOW NEAR H.A.L . THE SERVICE ADVISOR TOLD ME THAT THEY WILL TAKE 15 DAYS IN REPAIRING THE VEHICLE . AFTER REPAIRED MY VEHICLE DO NOT RUN SMOOTHLY THERE WAS ALWAYS SOME PROBLEM IN THE VIHICLE THE AVERAGE WAS LOW NO PICKUP IN THE VEHICLE LOT OF NOISE AND MANY MORE PROBLEMS DURING REPAIRING THE ODOMETER READING WAS 40000 . THERE WAS NO ONE THERE TO SOLVE MY PROBLEM. PLZ SOLVE MY PROBLEM VEHICLE NO UP 32 DD 8585 MOBILE NO 9415515443
SIR I HAVE MARUTI SWIFT VDI WITCH WILL HAVE ENGINE PROBLEM AND WAS REPAIRED IN KTL HAL AFTER REPAIR MY VEHICLE WAS NOT IN GOOD CINDITION THERE WAS ALWAYS SOME PROBLEM IN THE VEHICLE N OW THE AVEREGE WAS VERY LOW NO PICK UP IN THE VEHICLE AND LOT OF NOISE IN THE VEHICLE FROM THE ENGINE . PLZ HELP ME AND SOLVE MY PROBLEM UP32 DD 8585 MOBILE NO 9415515443.
IAM KAMAL JAIN OWNER OF MARUTI RITZ VDI CHASSIS NO=MA3FDEB1SOO166509, ENGINE NO D13A-1384708, REGISTRATION NO= DLICN 0747, WHICH ONE PURCHASED FROM RANA MOTORS DELHI -110054,UNFORTUNATELY WE GOT AN ACCIDENT IN 30/3/2011.AND GIVEN FOR REPAIR TO OUR IN KRISH MOTOR WAZIRPUR INDUSTRIAL AREA DELHI.SINCE LAST TWO MONTH .I CONTINUES FOLLOW UP KRISH MOTOR AND STAFF PERSON BUT THEY NOT GIVEN A RIGHT STATUS OF MY CAR THEY TOLD ME ALWAYS, LABOUR PROBLEM SPARE PARTS PROBLEM ,SO ITS MY REQUEST TO SOLVE THIS PROBLEM AS EARLY AS POSSIBLE OTHERWISE I WILL TAKE A LEGAL ACTION .
Dear sir,
Sub: Status of my new car Make –Swift Dzire-VXI ( MH-02-CB-9557)
I am to inform you that, since 1995 this is third one car Make Maruti purchased based on performance as well as service etc. The following details are as under:
1 .Maruti – 800 purchased in May, 1995 after 10 yrs. Sold (No problem was found)
2. Maruti- ZEN ZXI purchased in Dec. 2005 still running successfully at Vadodara
(Gujrat) (No problem was found).
3. I have purchased new car Swift Dzire –VXI –(MH-02-CB-9557) registration on
07/05/2011 and delivered on 10/05/2011. Before going to first service two times faced
Problem.
a) On dt. 10/06/2011 during rest position GEAR was jammed. Through help line
Problem was solved.
b) Again on dt.18/06/2011 during running clutch plate was burnt, that,s why through
Help line mechanic came at 08.30 PM and advised to take the vehicle by towing at
your purchased/ show room office i.e SAI SERVICE Andheri (E) Mumbai .
c) As per maintenance office (Maruti Service Centre) checked and replaced free of cost clutch Plate as per instruction from company.
In view of above. Why I choose such type of model without any discount where as other than this model was getting discount Rs. 50,000 to 60,000/- In a short period only with in 335 Km gear as well as clutch problem found .Piece may be defective, In future if again comes such type of major problem than your company will be responsible.
NOTE: MODEL : MARUTI SWIFT DZIRE VXI BS IV, MH-02-CB-9557,
CH.No. : MA3ESKD1S00366660, E.No. K12MN1106720
COLOUR: A GREY, FUEL : PETROL
I am the owner of a Maruthi WAGONR VXI model brought on July 2010.Recently the Right side mirror was found to be broken. On consulting with the dealer (INDUS, MOTORS CALICUT, KERALA) here, I was told that the mirror is not available and the whole set has to be replaced, which costs Rs 8000/ that cannot be afforded for common customers. On further contacts with the service centres they offered me to replace with a duplicate mirror that required some sort of painting to be done, which is also costly. So kindly provide me with some solutions so that mirror alone can be replaced, as it is quite obvious from the traffic conditions present on the road nowadays.
I purcahsed WagonR LX 2004 model (AP9AX1446) from Gem Motors True Value, Hydernagar, Hyderabad in Nov 2010. At that time the sales person, as well as the technical person told me that the car is in very good condition and there is no need to worry. As I am buying a car for the first time I have believed thses guys. However the car started to give problems (shock absorber problem, oil leakage). I have to buy a new wheel bearing and do necessary servicing from Gem Motors. Already the car has been given for 2 servicing and each time the personnel told me that everything is fine now. On 24-June-2011 when the car is making terrible noises during gear change and pressing the clutch, the Manager from Gem Motors analysed the problem. He told me the Clutch is gone and I have to pay Rs. 5,000/- to replace it. These people are just making fool out of me. Can anyone suggest a permanent solution.
Reards,
Puskar
I had booked swiftdezire zdi with M/S BEARKLEY AUTOMOBILE ,MOHALI, PUNJAB. they commited the delevery in three to four month’s now the fourth is passing away but there is no respouse. thankyou.
Dear Sir
We had purchased a Maruti Van Regn. No. DL9CX9814 on 23.03.2011 from D.D. Motors, Mayapuri, New Delhi.
This afternoon, after a short stoppage, the vehicle refused to accept the key which was being used. We called up the dealer to enquire about the likely cause of the problem and were asked to tow the car and bring it to their workshop. At their workshop they encountered the same problem with the key which was in use since the last three months. They then tried the duplicate key which worked fine and the van is now being used with the spare key that came with it.
Since the vehicle is still under warranty we asked the dealer to provide another key free of cost but were told that we would have to apply directly to Maruti Udyog and get a spare key against payment. For the time being we have just one useable key and if something happens to it tomorrow morning we would have no option but to have the van towed away and stored until we are able to get another set from you. The dealer has informed us that there is no way to bye-pass the electronic lock so that we do not face such a problem again.
Since the van is just three months you are requested to kindly ask the dealer to provide a fresh key under warranty or replace the defective locking system.
Thanks
Deepak Batra
Advanced Technologies
Mayapuri I
New Delhi 110064
I am Booking Maruthi Swift Dzire VDI BS IV/Silky Silver on 28.03.2011 @ Mandovi Motors Private Ltd., K.R.S Road Mysore-570005 karnataka. Above Dealer Booking Time Give 90 Days Waiting period but know no answer. please give Information.
I am Booking Maruthi Swift Dzire VDI BS IV/Silky Silver on 28.03.2011 @ Mandovi Motors Private Ltd., K.R.S Road Mysore-570005 karnataka. Above Dealer Booking Time Give 90 Days Waiting period but know no answer. please give Information .
Dear Sir Maruti Suzuki is a brand name and fame. It is saying of customer delights but I have the bitter experience in the Narayani Motors Pvt. Ltd. service centre , Bhubaneswar that turned my delights into plights and mental agonies. Recently on 08-07_2011 , I took my maruti swift vdi car from jagatsinghpur to bhubaneswar to have my car’s 3rd service in the said authorised service centre.I reached there at 11-30 a.m. .I was told that my vehicle will be handed over to me just at 4 p.m. But my car was not served and I receive my car without service at 4-35 p.m. My Register No . on that day was 30 . The said service centre served some cars coming after my timings.. Now please answer me , who will be responsible for the mental agonies that I have experienced ? yours faithfully , lokanath. Mob – 09437135916
dear sir,
its very dramattic scene that we have booked swift five months ago from tara automobiles bathinda my customes id is105669015 receipt no.10003170.what i think is that we are being cheated byyour dealers at bathinda as they are not responding us properly n not giving any information that when we will get our car.waiting for reply from u that when we will get our car if the co. fails to tell the time of delivery then the impression will be same as ur dealers are dealing.
Respected Sir/Madam,
I have a ZEN ESTILO with registration no:UP32CR6055 which i purchased from KTL Automobiles (P) Ltd Lucknow.My car is approx 30 months old and is just run 1400 kms as my parents are old and they do not drive the same car and dont know much about the servicing and policies related to the vehicle.The matter of fact is that as my parents are alone as i am studying in dehradun,they recieved a call from the insurance executive from TANYA AUTOMOBILES (P) Ltd giving his fake identity that he is calling from KTL Automobiles and giving the complete details of the vehicle like registration number,owners name and date of expiry of the insurance policy which might be he got from the MARUTI Database and thus authenticating himself by such information he asked my parents to allow him to come home and better explain the policy.The insurance executive came from TANYA AUTOMOBILES (P) Ltd and still told that he is from KTL Automobiles.My parents asked about the policy and he told that the policy no:120754396 would cost them Rs 8000 but they just have to pay Rs 6500 and lied that he is offering a discount of Rs 1500 but the same was given as no claim was taken the previous year.Now my parents showed the executive the vehicle and it had one dent which was rusted and the executive said that you people dont worry as if you will pay me Rs 6500 then anytime round the year the car will be repaired free of cost and moreover with the INSURANCE RENEWAL OFFER i will give one free service coupon.My parents agreed and told him that “When my son will come back he will take the car to KTL service station and by your words any damage in the car will be taken care off” and the executive said yes and renewed the insurance.Now the point is that when i came back from Dehradun and asked my parents for the papers they informed me that the insurance has been renewed from KTL and i should take the car their for free service and complete removal of scratches.I saw the papers and i was surprised to see the FRAUD that TANYA AUTOMOBILE (P) Ltd has done by renewing the policy giving their fake identity.I called up TANYA and told them about the issue and they first of all said that no problem you bring your car to the service station and everything will be taken care off.I took my car to the service station and met Mr Mohd Irshad of Body Repairs Depptt(+91-8960768885) who said that he is sorry but he cannot do anything about the issue and only the left portion of the car can be repaired under norms of the claims of the insurance policy.I refused to accept the offer and decided to meet the Manager of the Body Repairs Depptt that is Mr J P Bhisht(+91-9598071719) who further added congestion to the problem and said that now even the left side cannot be repaired as one panel had rust and its an old dent.I told him about the old issue and then he argued that if it would have been a single dent and even rusted and no scrathes here and there then he could hve repaired and just do hell with the policy.I told him that it is not fair that the policies are moulded by yourself and not by the insurance company and he said that is what it is and nothing further can be done.I then decided to meet the CUSTOMER CARE MANAGER whose name is Miss Sheelu Chauhan and told her about the issue and asked her that i want to speak to the director of the company Mr Akshay Agarwal(+91-7860012345) and she let me had a word with him.After listening to the problem he willingly accepted and consoled me not to worry and the problem will be resolved and asked me to tell Mr Mohd Irshad (Body Repairs Executive) to speak to him.Now after waiting long Mr Irshad came and informed that the director has also refused to accept.I then asked him to give his contact number to me as he told me that no problem but Mr Irshad refused to give his contact number.I then again went to Miss Sheelu Chauhan to tell her about the issue and asked her for the contact number of the director which she also refused to give and said nothing can be done.Then i asked her about the authenticated customer complaint MARUTI web id so that i acn write a complaint online and she willingly refused to give the same.I spend almost 4 hours at the service station and no resolution and then i decided to go to the insurance office of TANYA Automobile and speak to their Manager Mr Alok Srivastava(+91-9918401597) and spoke to him about an hour and showed himthe written document by Mr J P Bhisht that he knows and fully understand and accept the mistake but nothing can be done.Mr Alok Srivastava had a look on my car and said that now you dont worry and its a mistake from our side and he assured that the left side of the car will be repaired and the rest after 3 months and asked to to patiently go home and everything will be taken care off.Now the next day Mr Alok Srivastava tells me that nothing can be done and i shall go forward and complaint as Mr J P Bhisht dont agree to repair the car even from the left side.I asked that its absolutely fine if you people dont want to repair the car,you take your fake document back with fake promises and just return my Rs 6500 and i will get my car serviced and repaired from somwhere else but they dont agree on any terms.Now i dont know where to go from here??But i want to mark a severe complaint against TANYA AUTOMOBILES(P) Ltd as they have done a fraud with me and my parents and the day i am running to their service they keep me waiting for atleast 6-7 hours and no resolution.I am sick and tired of TANYA AUTOMOBILES (P) Ltd and this is the worst customer experience i have ever faced in my life.
Regards,
Khalid Hasan
+91-7895906617
Dear Customer Care Team,
I am getting my vehicle serviced from your authorized service center named Automotive manufacturers ltd. Navi Mumbai, Maharashtra. All 3 routine services are done from this service center only. In latest i.e. third service my vehicle’s digital fuel gauge is not functioning properly. this was brought into notice of service center manager Mr. Pravin Salunkhe. When i refill my vehicle with fuel the digital fuel gauge shows the fuel increased graph after almost after 10 kilometers running which was not the case earlier. the moment i use to refill my vehicle with fuel the graph use to increase within 1 minute of time. the service center authorities are forcing me to believe that it is functioning properly and it is like that only for other vehicles also. Request you to get my problem sorted out and revert with resolution. Every time following up with these authorities was not all good experience as i was not getting proper response and it is hard to believe that my vehicle’s fuel gauge is working properly as i myself as well as service center shop floor manager Mr. Pravin Salunkhe had noticed and accepted this issue as problem but failed to resolve it later on. due to rainy season and daily requirement of mine finally i took the vehicle in my custody with the problem getting resolved. PLEASE HELP ON PRIORITY. Waiting for your early revert on this.
Regards, Jaideep 9322240193
Dear Customer Care Team,
I am getting my vehicle serviced from your authorized service center named Automotive manufacturers ltd. Navi Mumbai, Maharashtra. All 3 routine services are done from this service center only. In latest i.e. third service my vehicle’s digital fuel gauge is not functioning properly. this was brought into notice of service center manager Mr. Pravin Salunkhe. When i refill my vehicle with fuel the digital fuel gauge shows the fuel increased graph after almost after 10 kilometers running which was not the case earlier. the moment i use to refill my vehicle with fuel the graph use to increase within 1 minute of time. the service center authorities are forcing me to believe that it is functioning properly and it is like that only for other vehicles also. Request you to get my problem sorted out and revert with resolution. Every time following up with these authorities was not all good experience as i was not getting proper response and it is hard to believe that my vehicle’s fuel gauge is working properly as i myself as well as service center shop floor manager Mr. Pravin Salunkhe had noticed and accepted this issue as problem but failed to resolve it later on. due to rainy season and daily requirement of mine finally i took the vehicle in my custody without the problem getting resolved. PLEASE HELP ON PRIORITY. Waiting for your early revert on this.
Regards, Jaideep 9322240193
service the key concern requirement has become threat in your maruti suzuki outlet…..
fourth service which has to be paid at akansha automobiles opp. Goraya Paper Mill Bazpur Road kashipur
just to change the mobil oil & to wipe out it but just for this deed they asked us to pay Rs. 4400
our registration no. is UK 06 N 2385 AND THEIR SERVICE DEALER/MASS CODE U403
is the amount asked by them justified??????? not only this we also wanted to exchange our car but no service was provided by them……….. sorry to say but the outlets are not providing best services………………………..
Waiting for your early revert on this….
Regards, Niraj Jain 9412327440
Dear Sir,
I have purchased a “ALTO k10(vxi)” at 3 june 2011. At the time of first service from “Batra Autos, unit-2, NIT Faridabad, Haryana” my car had the average of only @10km/L. But they took no any action on it & return it to me without any service.
But the day before yesterday, i also went there to diagnose my problem again. Now they told me that ,“it can be diagnose only after 3 or more services later ”. On talking further they became rude to me as well as my elder brother. The servicing staff & other stuffs are poor. The reception & other Staff of the service centre is purely careless.I saw this type of service first time. They Talks us to like illiterate persons with abuses & The all staff are careless,the don,t anybody. If i know about this then i never ever think about to buy a “MARUTI-SUZUKI” Brand.
Kindly take action against them as soon as possible
Harish Bnasal,09999260200
sir , i booked dezire vdi on 07.04.11, at pollachi abt maruti tamilnadu, my receipt no is 11000073, , they promised me to deliver in three months(approx 06.07.11).i reached the office on the first week of july to enquire about the delivery and settlements , the sales person in office told me the delivery will be delayed for another 9 months. so i tried to meet the manager TWICE in vain . then i contacted booking agent -rajendra kumar about the delay. he simply told me that it’s not his duty to inform reg delay.so i contacted the customer care and made a complaint reg this (COMPLAINT NO..3097836153). on 06.07.11 i received a hand written letter in white paper( not in official letter pad) stating that delivery will be at the end of september. how can i take it as an authentic one( letter signed by ram kumar -sales i dont know who he is ). is this the way of treating customers with erratic replies by the booking agent also by the higher officials in that concern, i dont know it’s ur own or maruti’s culture. if ur not interested in customer service pl inform at the first. pl dont cheat the uneducated persons like me. i think so the above mentioned persons are byepassing my seniority for their personal profits. i had checked with other dealers in chennai, coimbatore, trichy , dindigul after the above problem they i got the real scenario of abt pollachi.really 9 months is needed for delivery after three months booking period kidly think over it
MY CONTACT NO: 9677775765,9655596024
I purchased Zen Estilo lx last year.Having doubt that first three services include proper dry cleaning of car interior or not. Beacuse every time when i get my car serviced car was not properly cleaned(e.g. Foot matds are totaly dirty,dash board not properly cleaned, roof dirty).
Kindly help.
It may please be clarified what services are provided in the first three free services of the car.
My Contact No. 9911644401, 9891112372.
I am a owner of Maruti WagonR-Vxi .I had given my car to M/s Hindustan Auto Bokaro steel city on April 18,2011for Wheel Balancing.As usual as a loyal custmer I did not Cheecked my tool Kit supplied by company in my car.Latter on it found missing.Now workshop is denying…….What is your suggestion now..??? Should i get the missing items from market….My car Reg no is JH09E 7092.
I have booked 1 omni cargo in solai mali dealer. but still now i didn’t receive a proper answer from the dealer point. better iam planing to buy any other brand vehicle. pls return back my advance amount paid to the dealer. many more thanks
this is clement suresh i booked swift dizre on 25th april 2011 in popular vechicle service ltd at pallikaranai chennai-100, they commited 30 to 40 days now he told 3 or 4 monts already over 2.5 months i paid initial amount also and balance amount i got from hdfc bank ltd that amount also disbursed my emi also started i paid 3emi and igot government special number rs 8000 that number also expired and local government increase 2% VAT THAT ONE ALSO LOSED so please give vechicle or else please refund my amount with intrest and my special number payment also refund , already i send so many mail but ur not give response ,this is worst service maruthi.
regards
t s clement suresh
9940101808
clemsi34@yahoo.co.in
i buy alto car ,it is worst car in the world , wen i delivery show room same day i found the smell inside in the car , after i check it .i found water inside , then i went to agency ,it still not found the leekage , and not giving exchange , wat can i do ?
before buying a car agency giving respect , after delivery nobody carring in show room in kasaragod kvr
reminder about that the case of non delivery in Maruthi swift dzire model. Already I sent the mail to you. But no response about that. Please Deliver immediately.
Reminder about that the case of non delivery in maruti swift dzire model. already I made a complaint to you on 18.7.2011. So far u r not replied. Please give me reply.
reminder abt that
Dear Sir,
I am a central govt employee and purchased an ALTO car on 12-08-2009 from M/S TCS Autoworld Faridabad thinking of being a proud owner of a Maruti but very soon i realized that i was wrong..The vehicle started bothering me after the first service and it won,t be wrong if i say that the service center started giving me problem.I repeatedly complained to the dealer that two tyres were bubbling in first and second gears but i was given a deaf ear and finally after making me run after them for days together, I was referred to M/S J.K.Tyres for spot inspection and it vide report no-area/depot/faridabad SL. NO-607 dated 16-09-2010 accepted that both the tyres needed replacement.In all the three free services I kept complaining about the hardness of gears and everytime i was asked to bring my car to service centre which not only wasted my time but also fuel and mental peace.
My fourth and paid service was done on 24-07-2011 and i was handed over a bill of Rs.5771-00 which included labour charge of Rs.925-00(paid service),Rs.250-00(wheel balancing),and Rs.250-00(wheel alignment) which i immediately paid but to my shock i found that the vehicle was neither cleaned, washed nor polished before delivery and when i brought this to the notice of the general manager, he referred my call to the service supervisor who asked me to bring the vehicle to the workshop again for which i was not ready.The agency did not even bother to fill and stamp the paid service coupen.I am not at all satisfied with the worst quality of service given to me and demand refund of labour charge. thanx..
I was travelling from Rnachi to Dhanbad by my Car Swift DZire when i had to take a reparing assistance from M/s Hindustan Automobiles Bokaro (Jharkhand) Works manager deputed a supervisor to get my car repaired but unfotunately he did not pay due attention for replacing my rediator and he took my whole day from 12noon for a small work.He remained busy with his mobile phone chatting with friends.Finally he delivered my car at4.30 evening after spending around 6hrs.The name of guy is Dinesh working there.Pl reply me regarding action taken against him and ask him to forward an apology for his behavior .Details of my Car is Maruti Swift DZire JH 01AD 2808.Service day details is 23/07/2011 money paid by me Rs3900/- Work done by Dinesh Mobile No 09431720567.
Dear Sir/madam
I purchased WagonR VXi from Rana motors in May 2010. The battery of my car is still in warranty. I called the on road help line from maruti, and they said that the battery has been dead and should be replaced. Then I called Okhala workshop, and narrated the situation. They said that I have to bring car there, and they will replace the battery. And when I went there then they said that battery cannot be replaced there……if it was the situation then why the workshop people asked me to bring car there? I am highly disappointed by this because before going there I have confirmed all the things on phone also.
Dear Sir,
I have booked Maruti swift LXI model(Silky Silver Color) on dated 26th June 2011 with complete payment & still there is no progress of my booking request & giving an answer to wait for new upcoming Maruti’s model.During our discussion with Maruti showroom Executive they have clearly stated that you will get the required Car within the 3 days after the payment.
But here the situation is different & now they are dining to fulfill my requirement.
For giving the payment I already taken the bank loan but still Car is not in my hand.I need compensation for this as well & they also force me to buy a new upcoming model which is out of my budget.
The details of the dealer are:
Competent Automobiles Co Ltd.
21 Shivaji Marg
New Delhi.
I request you to look into this matter & either give my money back with compensation OR Issue me a Car as per my booking.
Dear All
Need your help in resolving my issue.I had given my alto excite hr05z 0303 in AAA service station due to the starting fault on 30.07.11.From last four days i am going to service station but of no use.I had called up the customer care and regional office of mumbai but dint get any answer and my car is still in service centre of AAA.Dont know when i will get the same back.
Regards
Dharmender Grover
9999151698
I faced an issue with JK Tyres in my Wagon R car. The tyre had a crack in warranty period, JK Tyres representative is confirming the issue is due to the fitment of tyre and I have never changed or replaced the tyres of my car has. they confirm that the defect is not while driving, but at the time of fitment. Now I am stuck up in between Maruti & JK tyres as no body is claiming the responsibility for the tyre to be replaced. I am expecting the support from the Maruti asap.
Wud the MARUTI UDYOG like to respond to my complaint dated 29-07-2011 above..This is the least i caud expect from a Branded Name… Thanx…
MY self arijit i owned a car maruti suzuki alto k10 on 28 may & very unfortunately i have to face an accident with my new car on the date of 29 july. now i want to make my car repair as soon as possible how could i able to do that
I have purchased a new ALTO LX car on 5th August 2009. My car wiper is not working properly, it is not clear the water from the front wind screen.
Can I get the replacement of the wiper set under warrenty scheme as my car is under three year warrenty scheme
My Mobile no. is 09996789520
drar concerned inspite of repeated and several followups my car was not able to made ready at ambal services , saibaba colony, even made said amount also, but there is no proper feedback about my car , i belive strongly on ambal services that is the reason i have not gi ven outside repair also, need to look into this and get me the reply on fast. without any delay.
my name is liju. I booked maruthy swift dzire vdi option on janu 13th 2011 @indus motors palakkad.Still there is no any communications /feedback from the dealer.WE contact several times ,eventhough we didn’t get correct answer from them.So we need to know, now our present status ..when u can deliver our vechicle?????. Appreciate your kind relpay as soon as possibel.I hope u will consider my request.Expecting your immediate replay…………………
I wish to draw the attention of MARUTI UDYOG LTD on my complaint dated 29-07-2011 and 07-08-2011..If this is the kind of response offered by a branded name, I have a reason to get shocked…Please wake up MARUTI….I shall highly appreciate….
PARMOD SINGH PATYAL
S/O LATE SH. S.S.PATYAL, R/O HOUSE NO. 4394/C,
OPP. LIC OFFICE, SHAM NAGAR, RAJPURA.
DISTRICT. PATIALA . (Pb.).
Pin Code. 140401.
Contact No. 09855343550.
Dated:- 6-08-2011
To
1. The Proprietor/ Manager,
Chittosho Motor,
( Authorised Maruti Dealer) Code: L-102
Show Room C-39, Phase-3, SAS Nagar, Mohali
Workshop; C-147, Phase 7, Mohali.
Punjab.
2. C.M. Auto Sales (P) Ltd.
(Authorised Dealer of Maruti Suzuki),
NH-21 Rangilpur, Chandigarh Road , Ropar (Pb)
Sub :- Complaint regarding giving less average/milage by Maruti Swit VDI with ABS Car, even after 4th paid service
.
Sir,
1. The undersigned after advance booking and waiting for about, 4 months and 20 days purchased and take the delivery of New Swit VDI with ABS Car from Chittosho Motor, Mohali after making the cash payment of Rs. 5,53,687 plus Rs.15,701 Insurance of National Insurance. Maruti Suzuki through Chittoshi Motor have given warranty extended upto three years upto 19-10-2013.
2. The description of the vehicle are as under :-
1. Date of Purchase- Delivery 20-10-2010
2. Chasis No. MA3FKBIS 000616369
3. Engine No. D13A-1485615
4. Fuel used Diesel
5. Temporary No. PB-65 H (T) 3105
6. Reg. No. PB-39E 0746
7. No. of service got done from C.M. 4( all in time)
Motor, Rupngar.
3. That since my posting was at Ropar, I got Ist, IInd, IIIrd free service from C.M Motor, Rangilpur in time and within the prescribed reading . The 3rd service was got done on 14-2-2011 when the Mileage was “ 9793” and the said dealer charged Rs. 2141/- as service charges. The 4th paid service was got done from the same Dealer C.M. Motor on 10-5-2011 when the Mileage was “ 20,087 and charged Rs.6737/-. My car was giving average of fuel consumption 18-19 kilometer before getting 4th service and according to the company representatives and other persons having the Swit make Car, the consumption in mileage increased to 21-22 Kilometer after 4th service on long route. But after 4th Service the consumption of my above car has been reduced to 17-18 Kilometer and it gave problem while in plying on the Hill Area, when I went for ‘darshan’ to Mata Naina Devi Hill Area and I had made a complaint with C.M. Motor upon, which Mechanic was sent to remove the fault of plying in the Hill Area.
4. That the problem of giving less consumption in fuel is continuing since the date of 4th service and now my Car is giving the Mileage of 17-17.5 kilometer per Litre on long route. Yesterday on 7-6-2011 when I went to Chandigarh-Mohali, I went to workshop of Chittosho Motor to get my Swit Car check up, where one employee namely Mr Harprit, of this company met me on the entrance gate to whom I disclosed the problem. He took the try for about 4-5 kilometer and told me to assess the consumption after full filling the fuel and come for further service when the problem shall be check up. Since I had retired from the post of Chief Admn. Officer, Ropar on 30-6-2011, I could not get the Car check up from C.M. Motor, Rupnagar.
5. That now I am residing at Rajpura after my retirement.
It is therefore, requested that special directions may kindly be given to the nearest dealer to check the functioning of my car as to why it is living less mileage regarding fuel consumption and to remove the defect at the earliest.
Yours faithfully,
(PARMOD SINGH PATYAL)
Dt. 8-6-2011. R/O H.No.4394/C, Opp. LIC, Office, Sham
Nagar. Rajpura. Distt. Patiala . (Pb).
Pin Code No. 140401.
Mobile No. 9855343550.
dear sir iam jugjit singh punjab ibooked swift in 6.5.2011 in baba auto jandala .amritsar [punjab] with full pament but he did not deliverd
i m intrested to open a Maruti Service center in Raebareli. show please tell me How Much Amount required to open a service center. all r the requirement to service center.
ITS TOOOOO BAD I HAVE PURCHASED A ALTO 2007 CAR FROM TRUE VALUE ON FEB 2011, THEY HAVE MAKE THEIR WORK TO SELL A DAMAGED CAR TO A COMMON MAN, HAVE I MADE A A BIG MISTAKE OF MY LIFE TO PURCHASE A MARUTI CAR OR FROM A TRUE VALUE
Requires suggestion on fitting LPG kit in Maruti Swift VXI,2006 Model. How does that work? How will be the engine Performance? Maintanance on long term in terms of spares etc., Please suggest. Because some say that LPG kit will work very good and some say it is very Bad. Totally confused. Request you to reply….
Iam booked suzuki swift on july 07th 2011 at vijayawada dealer mithra agencies, not deliverid me car, so he delivered to his relatives,friends,other his intrested persons and block amount also. he can not delivered in booking order and i ask dealer`s manager Mr challa srinivas yester day what is my booking status? he can not tell me propper respective answer!,ifeel many insult. please reply me current status of my booking and avoid dealer`s un respective behavier please controle him.
I hold a car from Maruti since many years. I am deeply concerned with poor services of Patel motors Indore, AB road.
There are lots of internal management problems like poor co ordination and communication between staff which ultimately leads to poor services to customer. we have been provided with poor 2nd service and no concern was taken for same even after complaint , again for 3rd service we have been continuously calling from more then 4 days which should be from there part but no interest has been shown even after my call. services after lots of arguments and time waste is of no use as time is money. kindly take the corrective actions
dear sir,
year 2010 purchase zen estilo LXI for atul motors pvt ltd Rajkot(gujarat)
my front main glass is broken,
replace for original glass maruti suzuki for atul motors pvt ltd,
because he glass is very defective
monu motor guwahati assam not do the proper repairing and servicing job my car i repaired maruti jen -2000 model.
i have purchased maruti dezire VDI two years back . It has clocked 43,000 km now.Recently my vehicle started making roaring vibrating noise . when i have shown in mithra agency maruti work shop hyderabad , they diagnosed it to be wearing off of front wheel bearings and needs replacement. now my questins are what is the life of wheel bearings? and secondly is there any reason like driving pattern , wheel alignment, driving in water logging ,extra tyre pressure etc the reasons for early wear and tear of wheel bearings. my vehicle is also needing frequent wheel alignment and balancing .
I would like to inform you that i am very anoid with the fact that there is no control of MSIL over their car selling delears in delhi specially not on the dealer named TR Sawhney.
Inspite of booking a vehicle and forcing the owner to bring money as soon as possible inorder to deliver the vehicle on time & after receiving the payment they denie to give delivery by saying that car is out of stock and block the full amount of money.
I don’t know why such kind of dealers are still running in delhi even when so many complaints are already launched on maruti website against this dealer.
Hope this comment does not only add to the huge list of complaints of TR Sawhney.
I purchased a SX4 (ZXI) version in Mar’10. It has Tubeless Tyre of JK company and has covered hardly 12K. Quality of tyre seems to be very poor and one of the tyre got fully damaged. Company executives are denying to cover the same under warranty and as per them it got damaged due to puncture in that Tyre.
There is only puncture in Tyre and that too I got repaired from authorized dealer and they put a mushroom puncture (cost Rs 200/-) claiming that there will be not problem now.
Not able to understand how can tyre got damaged just because of one puncture and that with tubeless Tyre. Now there is no response from customer service even after 2-3 reminders.
In past too I had a problem with JK tyres in my ZEN car and forced to replace all the tyres in just 2 years
I have been a strong fan of maruti brand since its entry in india and have been proud owner of maruti std 800 -1985 sold1996 along with maruti 800dx 1990-sold 2000 along with maruti zen vxi 1998-sold 2008 along with maruti esteem vxi 25 aug 2007 presently beening used by the family and just when I was planning to buy another maruti car I got a shock that the last car that is esteem which has just done 29000 km needed two new tyres well its OK the tyres were changed the next I realize that the clutch plate is not behaving and will need change . Since I am a old customer I did some research and in that it came to light that I was not the only one having this problem but there were others who have suffered at 14000 km with same clutch problem. It saddens me to think that maruti has deteriorated to such low quality or is it that its one of the poor supplies .how ever I will wait for your response before I get the repair done. Here I would like to state that none of my previous cars had any problem like this in its complete cycle with me in fact I never changed clutch of any of my cars that has been a history that each car that I owned had done more then one lac km so this was quite shocking to me and maruti reputation kindly respond at the earliest Esteem registration No GJ 6 CB 7723 ENGIN NO 385512
yours
Wg Cdr MMS Paintal (Vetren)
MOB 09376223300
RES 02653253118
suzuki company is best company in the world.
maruti is on of the fraud company inthe world.
maruti suzuki swift is a good car.but
maruti swift is a local car
maruti suzuki swift has suzuki engine.
maruti swift has local engine.
there are two types of swift car.
first is maruti suzuki swift that is original car . this swift car has suzukiengine. there is inprint suzuki name on the engine. buy
second is maruti swift, that is local car. this car has no suzuki engine. that is local or fake engine.there is no inprint suzuki name on the engine.
if you have any dought please check your car engine.if your car engine suzuki ,that is original.
you ask your dealer they also tell above said.
maruti suzuki swift engine is import from japan.
maruti swift engine is make from scrap material.
maruti collect the scrap material from other car company like tata, fiat and they are making local engine.
so dear friends don,t buy maruti swift. please buy maruti suzuki swift.
please chech car engine is it suzuki engine or local or fake engine.
sir
I booked a car at ganesh cars pvt ltd at vellore tamilnadu on 10.02.11 vide custOmer id :1105697603 AND to the model of swift vdi . For that i have paid RS 10000/- as a advance ever month i am visiting the above said dealer the marketinig personnal says car will get next month like that i visited to your dealer past six months.
sir i can get cars from others company but i like to buy maruti car only pl ease take corrective action on my complaints
I am buy a maruti EECO. This van is alainmet and veel complant at 5000klm. Compani is not attant
GIRISH KUMAR Ph.9446273193,8891726646
dear, sir
i am raiballav mohanty from odisha,purchased a swift desel version in the year 2009.i am really very disappointed by the service given by the service center jyoty motors in bhubaneswar.my car is being reaptedly having door and wheel probles,but the service center is not taking any necessary steps fsor solving my problems.
so ia really very dissapointed my the service of maruti, kindly take necessary steps to solve my problem.my phone no is 9439009300,9938343700.
this is a complaint frm many of our friends to maurti suzuki that we had booked a swift zdi two months back in panvel everytime we go to showroom the responce frm the staff is the maurti is not making zdi it will take more 8 months ,many of people had paid full payment even many people had paid the four emi ,bcz of that i ask the senior person of the showroom he is also not responding well,than i talk with one of the person of showroom he told me to give 60000 on than they will give us the zdi in onemonth ,thats means hw maurti is doing bussiness with us ,so i request to take a action seriosly ,so i & we all customer of maurti need a reply for that
Dear sir,
I have purchased a Maruti 800 AC on dt. 13.10.2010 from Jyote Motor, Balasore. I have already completed 3rd Service on dt.11.10.2011. But there is found oil leakage from the Gear box. But your service engineer has already repaired two times in this gear, & necessary oil seal & others accessories newly fitted. But it is not sucsess, till date this leakage has not yet stoped. Please advice me whether my chaoice to purchase maruti vehicle is a wrong decission.
Dear sir,i bought a maruti vehicle A-star(vxi) from the dealer AVG MOTORS LTD Kottayam on 15-09-2010.(model no;PR4CD5 chassis no;357952,within the first month itself 2 problems detected 1)Brake complaint 2)high mistformation inthe headlight.More than 7 times,the vehicle produced at AVG motors service centre kottayam to rectify these complaints.But they could not solve these complaints and the problems still exist. I cannot go for long journey due to these problems.The total running kilometer is only 4472.A speedy favourable action in this matter is expected……….
Sir,
Due to circumstances beyond my control i was forced to park my vehicle on the main road during night time and had to keep on the parking lights “on” for about 3 hours of my Wagon R.
However my battery discharged and I could not start the same. My query is “Is it not possible to fixLED lights for parking” to save battery from draining.
I purchased Ritz-Ldi one year before and fitted same time security system at Navneet Motors,Udaipur(Rajasthan).This security system also purchased from above mentioned maruti dealer”s Genunine spares shop and they given one year warrenty but this system fails 3 times in a year. Genune spares shop Incharge Ms .Sakshi is not intrested to rectify this problem and her behaviour towards customer is not upto the mark .Please be careful about this problem.
hey people what d heck is this guys,………..my dzire is jst 11 mnths old and none of ur people cnt put thier fingers on wht is ryt and even surprising is dt car is been on servicing 4 8 tymz……plzz give a permAnent solution